Hire Desk Manager

Speedy Hire Plc; York and North Yorkshire; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading hire provider in the UK is seeking a Hire Desk Manager to lead a team and ensure exceptional customer service. Responsibilities include managing daily operations, meeting budget targets, and driving team performance. The ideal candidate will have strong leadership skills and experience in a management role, with a focus on delivering high-quality service. This position offers a comprehensive benefits package, including holidays, life assurance, and a pension scheme.

Benefits

26 days holiday

Life assurance

Pension Scheme

Discount across the Speedy brand

Opportunities for training and development

Employee Assistance Program

Qualifications

• Proven ability to lead, influence, and motivate a team.
• Previous management experience in a similar role.
• Strong coaching skills to enhance team performance.

Responsibilities

• Lead and develop a team of Hire Controllers.
• Oversee daily operations of the hire desk.
• Build strong relationships with customers and stakeholders.

Skills

Leadership

Coaching and development

Customer-focused mindset

Relationship-building

IT skills (Microsoft Office)

Adaptability

Job description

Job Title - Hire Desk Manager

Location - Haydock

Working hours - Mon - Fri - 07:30 - 17:00

Speedy are the UK's leading hire provider with the widest range of tools, specialist hire equipment, plant and support services - everything for every job!

We're looking for a Hire Desk Manager to lead and develop a team of Hire Controllers, ensuring smooth day-to-day operations, exceptional customer service, and strong commercial performance.You'll play a key role in meeting budgeted targets, improving efficiency, and monitoring KPIs to drive operational excellence.

What You'll Do:

• Provide strong leadership to Managers and direct employees, ensuring all aspects of performance and processes align with budgeted targets and expectations.
• Lead, mentor, and motivate your team to deliver outstanding customer service.
• Oversee the daily operations of the hire desk, ensuring a seamless process for our customers.
• Provide accurate reporting and information within agreed timeframes and deadlines for the General Manager.
• Achieve targets on reducing customer complaint levels and improving speed of resolution.
• Drive team performance, ensuring KPIs are met and service levels remain high.
• Build strong relationships with customers and internal stakeholders.
• Identify and implement process improvements to enhance service and efficiency.
• Support and contribute to our ESG Strategy - Decade to Deliver.

What We're Looking For:

Essential Skills:

• Proven ability to lead, influence, and motivate a team, securing buy-in from stakeholders.
• Strong coaching and development skills to enhance team performance.
• Previous management experience in a similar role.
• A customer-focused mindset with a track record of delivering high-quality service.
• Excellent relationship-building skills, both internally and externally.
• Strong IT skills, including proficiency in Microsoft Office (Excel, Outlook, etc.).
• Adaptability and flexibility in a fast-paced environment.

Desirable Skills:

• Experience within the hire industry.
• A track record of improving departmental results and performance.

What we offer:

• 26 days holiday (plus bank holidays)
• Life assurance
• Pension Scheme
• Canteen facilities
• 95% discount across the Speedy brand
• Opportunities for training, development and career progression
• Voluntary Health Cash Plan
• My Staff Shop: discounts and offers for shopping etc. across many suppliers
• Green Commute Initiative: Work scheme for cycling
• PAM - Employee Assistance Program (EAP): Offers free and confidential support and counselling to help you through matters such as wellbeing, divorce, legal, and financial management

Speedy operates an industry leading Work Life Balance initiative, demonstrating our commitment to reducing core contracted hours, supporting colleague wellbeing, and identifying more balanced work patterns for our colleagues which is a huge step in realising our ambition of putting our People First. Talk to us about a range of hybrid and flexible working arrangements to suit your needs including flexible start/finish times, shorter days, term time hours and job share opportunities.

Speedy offer a Career Line of Sight which enables a detailed understanding of the route to progression and growth within the Speedy Group.

Please be aware Speedy reserves the right to close our vacancies earlier than the listed date if we have received a high level of applications. We would recommend that if you wish to be considered that you complete the application as promptly as possible.

Please be aware that some roles withinThe Speedy Group UK&I may require a DBS, Credit or Security Clearance Check.The Speedy Group is an equal opportunity employer where we embrace diversity in all its forms and fostering an inclusive environment for all people to do the best work of their lives with us.

Link below to our policies in line with our ESG Governance.

https://www.speedyservices.com/esg/governance

All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status. All roles within The Speedy Group require proof of right to work in the UK by the start of employment.