Hire Coordinator

Wolseley UK; Luton; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading specialist trade merchant in Luton is seeking a Hire Coordinator to manage equipment delivery and customer service. This full-time role offers competitive salary and excellent benefits. Ideal candidates will excel in communication and customer support in a fast-paced environment. Enjoy great perks such as annual leave, pension scheme, and wellness benefits.

Benefits

Competitive salary

Bonus potential

Generous pension scheme

Annual leave

Healthcare access

Cycle to Work scheme

Qualifications

• Hire experience is desirable.
• Comfortable to work in a fast-paced environment.

Responsibilities

• Liaising with engineers and transport team for equipment delivery.
• Making outbound calls to check on customers and managing equipment breakdowns.
• Managing a busy centralised inbox and answering phones.
• General administration duties and serving customers behind the trading counter.

Skills

Excellent communication

Decision-making

Problem-solving

Exceptional customer service skills

Job description

Salary:

Competitive Salary + Bonus + Excellent Benefits

Hire Coordinator - Luton – Fusion Utilities Hire

So, who are we? We are Fusion Utilities Hire, a part of the Wolseley Group - a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do – and best of all, provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild.

Also, did we mention? In addition to the competitive salary, there are also benefits on tap – including...

Annual leave (increasing with length of service), a generous pension scheme (matched up to 9%), potential to earn bonuses, enhanced maternity / adoption leave and access to a great range of online and high street discounts.

We also promote positive health and wellbeing by offering free access to healthcare, our popular YuLife app, our Cycle to Work scheme and more!

As a Hire Coordinator based in Luton you’ll be responsible for:

• Liaising with engineers and the transport team to ensure equipment is delivered or collected from our customers at a suitable time
• Making outbound calls to check in on customers and managing the breakdown of equipment. You will be liaising with engineers to arrange for them to go onsite and fix the equipment
• Managing a busy centralised inbox and answering the phones, answering queries from customers
• General administration duties and serving customers behind the trading counter

This is a full-time, permanent role working 42.5 hours per week Monday to Friday between 7.30am -5.00pm

And here’s what we’d like you to have:

• Hire experience is desirable
• Excellent communication, decision-making, and problem-solving skills
• Exceptional customer service skills. It is key that our customers feel supported throughout their journey
• To be comfortable and able to work in a fast paced environment

We look forward to receiving your application!