Hire Controller / Transport Manager - Plant Hire

Anglian Recruitment; Broadland; On-site; GBP 40,000 - 45,000; Full time

Job summary

A family-run independent business in Rackheath seeks a motivated Hire Controller / Transport Manager. The role involves customer service, compliance management, and fleet operations. Ideal candidates will have excellent communication skills and a CPC Transport Manager qualification (training available). This is a full-time position offering a salary of £40,000 - £45,000 plus benefits including a company pension and van.

Benefits

Company pension

Uniform

Company van

Qualifications

• Positive, customer-focused approach with excellent communication skills.
• Strong organisational ability and attention to detail.
• Confident with IT systems (CRM training provided).
• CPC Transport Manager qualification - training can be provided if not already held.

Responsibilities

• Handling customer enquiries, processing hires/off-hires, and managing quotes.
• Scheduling transport and coordinating deliveries/collections with drivers.
• Supporting the service team to ensure efficient allocation of assets.
• Managing compliance systems, operator licence, and transport documentation.
• Monitoring driver hours, CPC compliance, and training.
• Overseeing vehicle safety, maintenance schedules, and defect reporting.

Skills

Customer-focused approach

Excellent communication skills

Organisational ability

Attention to detail

Confidence with IT systems

CPC Transport Manager qualification

Job description

Overview

Location: Rackheath, NR13 • Salary: £40,000 - £45,000 per annum • Contract: Permanent, Full-Time

The Company

A well-established independent, family-run business with a reputation for outstanding service and quality equipment. From their busy depot in Rackheath, they're now looking for a motivated Hire Controller / Transport Manager to join the team.

The Role

This is a varied and rewarding role at the heart of the operation. You\'ll be the first point of contact for customers on the hire desk while also managing compliance and fleet operations as the site\'s Transport Manager.

If you enjoy a mix of customer service, organisation, and operational responsibility, this could be the perfect opportunity.

Key Responsibilities

• Handling customer enquiries, processing hires/off-hires, and managing quotes
• Scheduling transport and coordinating deliveries/collections with drivers
• Supporting the service team to ensure efficient allocation of assets
• Managing compliance systems, operator licence, and transport documentation
• Monitoring driver hours, CPC compliance, and training
• Overseeing vehicle safety, maintenance schedules, and defect reporting

What We\'re Looking For

• A positive, customer-focused approach with excellent communication skills
• Strong organisational ability and attention to detail
• Confident with IT systems (CRM training provided)
• CPC Transport Manager qualification - training can be provided if not already held

The Details

• Hours: Mon-Fri 07:00-17:00 + alternate Saturdays 07:30-12:00
• Salary: £40,000 - £45,000 DOE
• Holiday: 20 days + Bank Holidays
• Benefits: Company pension, uniform, company van
• Contract: Permanent, full-time

This is a fantastic chance to join a friendly, supportive team in a role that combines customer service with operational leadership.

Interested? Apply now with your CV or contact us at Anglian Recruitment to find out more