Hire and Sales Coordinator- Birmingham

Gap Group; Highgate; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading hiring solutions company in Highgate is looking for a Hire & Sales Coordinator to manage customer interactions and oversee hire desk operations. This role promises a competitive salary and numerous benefits, including training and internal promotion opportunities. Previous experience in a fast-paced environment with a strong customer service focus is essential. Apply now to join a dynamic team dedicated to service excellence.

Benefits

Competitive salary and bonus scheme

25 days annual leave plus bank holidays

Contributory Pension Scheme

Health & Wellness programs

Qualifications

• Proven experience in a high-volume hire desk role.
• Strong attention to detail and ability to multi-task.
• Proactive approach and initiative in problem-solving.

Responsibilities

• Manage hire desk administration and customer queries.
• Handle 40-50 hires per day effectively.
• Ensure stock levels meet customer demand.

Skills

Customer service skills

Organisational skills

IT skills

Effective communication

Team player

Tools

MS Office

Job description

Our nationwide Plant and Tool division hires a range of equipment including diggers, dumpers and small hand tools to companies within the construction, utilities and infrastructure sectors. As the first point of contact at our depots, Hire & Sales Coordinators (HSC) play a pivotal role in driving our business' success, by building strong customer relationships, understanding their hire needs and ensuring we can meet them. This is a challenging, fast paced and rewarding role that provides a fantastic platform to grow and progress within GAP Group.

Responsibilities

• Processing all hire desk administration including customer and supplier queries
• Managing approx. 40-50 incoming and outgoing hires per day
• Ensuring sufficient stock levels to meet customer demand and maximise sales opportunities
• Load checking vehicles and working effectively with the depot team of drivers and fitters
• Resolving customer complaints and supplier issues efficiently

Qualifications and skills

• Previous experience of working within a high-volume hire desk role is essential
• Excellent customer service skills with a focus on increasing sales
• Effective communicator with strong organisational skills and attention to detail
• Proficient IT skills with working knowledge of MS Office including Outlook and Excel
• Strong team player with the ability to work to own initiative
• Although a plant & tool hire background would be great, as long as you have a proven passion for customer service and the drive to learn we can help with the rest

Benefits

• Competitive salary and bonus scheme
• Up to 25 days annual leave plus bank holidays
• The option to buy up to 5 days additional leave
• Contributory Pension Scheme
• Life Assurance
• Employee Welfare Fund (Company-funded social events)
• Cycle to Work Scheme
• Health & Wellness (Well-being Hub, Employee Assistance Helpline, Annual Flu Jab)

GAP Hire Solutions has 10 divisions offering the hire of equipment throughout the UK. We're looking to recruit the best talent the industry has to offer to help us grow even further. As a GAP employee, you'll enjoy plenty of benefits and opportunities, with our in-house Learning & Development Team dedicated to giving you the skills you need to be your best and a company that promotes internally where possible.

So what next? If you fit the profile and are up for the challenge, we would love to hear from you! To apply all you need to do is upload your CV and complete our short application form and we'll take it from there.