Highways Support Officer

Hampshire County Council; Winchester; On-site; GBP 27,000 - 31,000; Full time

Job summary

A local authority in the UK seeks a Highways Support Officer responsible for processing customer enquiries and investigating complaints. The ideal candidate has excellent communication and problem-solving skills, a keen eye for detail, and is adept at using IT systems. The role offers a supportive work environment focused on continuous improvement and development. Applicants can expect a competitive salary and great work-life balance, alongside opportunities for professional growth.

Benefits

Flexible employer

Great work-life balance

Internal development programmes

Competitive salary and benefits package

Qualifications

• Excellent customer service skills are essential for managing enquiries.
• Must be self-motivated and flexible to adapt to varying tasks.
• Proficiency in IT systems required to handle various applications.

Responsibilities

• Process and manage a high volume of customer enquiries.
• Investigate complex complaints adhering to corporate timescales.
• Build relationships with colleagues and management.
• Participate in cross-training to ease service pressures.

Skills

Excellent written communication skills

Problem-solving

Attention to detail

Confident communication

Job description

Highways Support Officer

Job Reference: HCC622962
Salary Range: £27,780 - £30,564 per annum
Work Location: Trafalgar House, Winchester
Hours per week: 37
Contract Type: Permanent
Closing Date: 11 January 2026
Interview Date: w/c 19 January 2026
Please note applications will be reviewed once submitted, therefore this advert may close early depending on volumes of applications received

We are looking for an enthusiastic and forward-thinking individual to join Hampshire Highways’ busy central Operation Centre.

The Role:

An exciting opportunity has become available in our busy Highways Operation Centre. You will be a key team player, processing a high volume of diverse enquiries from our customers. The range of enquiries will often require investigation and problem solving to ensure effective responses and excellent customer service are provided.

In our Highways Operation Centre (HOC), we are striving to deliver a service that is efficient and cost effective, whilst meeting the needs of Hampshire’s residents and our partners. We are always seeking opportunities for continuous improvement and looking to add value to the overall picture.

What you’ll do:

• Keep within Corporate Complaints timescales
• Investigate complex complaints
• Build relationships with colleagues and senior managers
• Cross train in other areas of the Highways Operation Centre to help with service pressures

What we’re looking for:

You will play a vital role in the delivery of our core complaints services and processes. A confident communicator and a dynamic problem solver, you’ll have a good eye for detail, excellent written communications skills and be comfortable working with IT systems. Above all, you’ll be self-motivated, flexible and share our commitment to a culture of continuous improvement.

Hampshire County Council is recognised nationally as one of the highest performing local authorities in the UK. A modern, forward-looking local authority, it offers a pleasant, supportive, and collaborative working environment where talent is truly recognised and developed.

We are based in a newly refurbished city-centre building with access to excellent facilities and close to local transport links.

Hampshire County Council is also a flexible employer interested in making the most of your skills and offers a great work life balance. We invest in you through our internal development programmes and training and offer a competitive salary and benefits package.

Contact Details for an Informal Discussion:

Hampshire County Council is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.

In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Requirement (GOR) applies.

We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible.