Higher Clerical Assistant (Grade 3)

Cardiff Council; Cardiff; On-site; GBP 22,000 - 28,000; Full time

Job summary

A local government authority in Cardiff is seeking a Higher Clerical Assistant for a temporary 3-month position with possible permanent employment. The role involves managing public interactions, updating databases, and performing general office duties. Ideal candidates will demonstrate effective communication and organizational skills. The position requires on-site work with specified working hours.

Qualifications

• Experience dealing with the public.
• Ability to handle a variety of tasks and demands.

Responsibilities

• Answer and manage phone calls from the public and other agencies.
• Support the PPN process and update databases.
• Take minutes and handle general office duties.

Skills

Proficiency in database and financial systems

Word processing skills

Effective communication skills

Organizational and prioritization skills

Commitment to quality work

Teamwork

Flexibility

Job description

Higher Clerical Assistant (Grade 3), Cardiff

Location: Cardiff, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: 6f7d90b773c5

Job Views: 25

Posted: 12.08.2025

Expiry Date: 26.09.2025

Job Description:

This is a temporary position for 3 months, with the potential for permanent employment following an interview process.

The role involves answering and managing phone calls from the public, service users, and other agencies. Responsibilities include supporting the PPN process, updating databases (Carefirst), emailing, placing orders for goods/services via SAP, taking minutes, and other general office duties. Cover may also be required in other teams such as MHSOP at Llandough Hospital and for the Management Team in County Hall. The position is on-site only, with working hours from 8:30 am to 5:00 pm Monday to Thursday and 8:30 am to 4:30 pm on Friday.

Experience / Knowledge:

• Dealing with the public
• Handling a variety of tasks and demands relevant to the post

Skills and Abilities:

• Proficiency in database and financial systems
• Word processing skills
• Effective communication skills, accurate, concise, and sensitive
• Organizational and prioritization skills
• Commitment to quality work
• Ability to use initiative
• Teamwork and contribution to effective team working
• Flexibility and positive coping with change
• Handling confidential issues appropriately
• Non-judgemental attitude