Heritage Retail Lead: Visitor Experience & Events

Swanage Railway; Norden; On-site; GBP 20,000 - 25,000; Full time

Job summary

A local heritage railway in the UK is seeking a dedicated Retail Officer to manage shops and on-train sales while ensuring a welcoming atmosphere for customers. The ideal candidate will lead a team of volunteers, oversee stock and supplier relations, and provide excellent customer service. This position offers flexible working hours, particularly on weekends and during events, making it a unique opportunity to contribute to the success of the railway.

Qualifications

• Experience in retail management.
• Strong customer service skills.
• Ability to lead a team of volunteers.

Responsibilities

• Manage shops and on-train sales.
• Ensure a welcoming atmosphere for customers.
• Manage stock and supplier relations.

Job description

A local heritage railway in the UK seeks a dedicated Retail Officer to manage shops, on‑train sales, and event retail. The ideal candidate will ensure a welcoming atmosphere while leading a team of volunteers and managing stock and supplier relations. With a focus on excellent customer service and a passion for heritage, this role offers a unique opportunity to contribute to the success of the railway. Flexible working, especially on weekends and events, is required.