Helpline Counsellor

The Portfolio Group; Manchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

A health and wellbeing network is looking for a Wellbeing Counsellor to provide immediate emotional support on a 24/7 helpline. The role requires a diploma level 4 in Counselling and at least 12 months of post-qualification experience. Responsibilities include delivering effective telephone counselling and supporting callers in distress. Employee benefits include 5 days' holiday plus bank holidays, private medical insurance after 5 years, and a holiday season bonus after 3 years. This is an onsite position located in Manchester.

Benefits

5 days' holiday plus bank holidays

Private medical insurance

Pension Plan

Support with revalidation and CPD

Funding support with training and development

Free onsite gym

Qualifications

• Minimum diploma level 4 in Counselling & minimum of 150 counselling hours.
• 12 months post qualification experience.
• Registered member of the BACP or equivalent.

Responsibilities

• Providing an efficient and effective telephone counselling service to all callers.
• Demonstrating an ability to work with a variety of individuals and presenting issues.
• Providing 'In the moment support' to callers.

Skills

Diploma level 4 in Counselling

Minimum 150 counselling hours

High level of computer literacy

Solution Focused approach

Education

Diploma level 4 in Counselling

Tools

MS Office

Job description

Wellbeing Counsellor

£(phone number removed) FTE

Onsite

Are you a qualified counsellor looking for a company that will invest in your development and career progression?

Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add an Helpline Counsellor to their team.

This is a great opportunity to join the industry leading EAP and OH provider & Sunday Times 'Best Places to Work' organisation as an EAP Counsellor.

Job Overview

Providing immediate emotional support and guidance to callers on the 24/7 helpline - completing clinical assessments and signposting appropriately. The role also includes structured telephone/ video counselling clients - hour can be counted towards BACP accreditation.

Day to Day Responsibilities

• Providing an efficient and effective telephone counselling service to all callers
• Demonstrating an ability to work with a variety of individuals and presenting issues, including those who are distressed and/or at risk
• Providing "In the moment support" to callers, adopting a Solution Focused approach and achieving a one call resolution

Requirements

• Minimum diploma level 4 in Counselling & minimum of 150 counselling hours
• 12 months post qualification experience
• Registered member of the BACP or equivalent
• High level of computer literacy (MS Office, Word, Excel and PowerPoint)

Employee Benefits

• 5 days' holiday, plus bank holidays
• Day off on your birthday
• Holidays increase after 2- and 5-years' service
• Cash plan for you (and your children, if any)
• Private medical insurance after 5 years' service
• Pension Plan and Life Insurance
• Support with revalidation and CPD
• Funding support with training and development
• Holiday season bonus after 3 years' service
• Profit share scheme
• Season ticket loan scheme after 6 months and successful completion of probationary period
• Paid membership to BACP upon successful completion of probationary period (or equivalent accrediting body)
• Free 24/7 onsite gym with regular group classes