Helpdesk Team Lead – Service & Training

CBRE Local UK; Leeds; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading real estate service firm in the United Kingdom is seeking a Helpdesk Lead responsible for the management of a small team of Helpdesk Advisors. This role ensures exceptional customer service is delivered while evaluating and implementing continuous improvement processes. The ideal candidate will have strong analytical, coaching, and relationship-building skills, along with a commitment to delivering service excellence. Candidates must possess GCSEs in Maths and English, with higher educational qualifications viewed favorably.

Qualifications

• Must demonstrate a strong sense of customer focus.
• Ability to lead a team in a rapidly changing environment.
• Commitment to service delivery excellence.

Responsibilities

• Responsible for management of Helpdesk Advisors and their performance.
• Ensure smooth handover of work orders to operational team.
• Evaluate continuous improvement process changes.

Skills

Analytical and decision-making skills

Coaching and development of individuals/team

Managing multiple priorities

Building strong relationships

Advanced computer skills in Microsoft Word & Excel

Customer focused and responsive attitude

Excellent verbal and written communication skills

Education

GCSE passes in Maths and English or equivalent

Higher educational qualifications to 'A' level/HNC/D or degree

Job description

A leading real estate service firm in the United Kingdom is seeking a Helpdesk Lead responsible for the management of a small team of Helpdesk Advisors. This role ensures exceptional customer service is delivered while evaluating and implementing continuous improvement processes. The ideal candidate will have strong analytical, coaching, and relationship-building skills, along with a commitment to delivering service excellence. Candidates must possess GCSEs in Maths and English, with higher educational qualifications viewed favorably.