Helpdesk Administrator (City Centre)

Honeycomb; Belfast; On-site; GBP 27,000 - 29,000; Full time

Job summary

A reputable client in Belfast seeks a Helpdesk Administrator to coordinate daily tasks between contractors, internal departments, and clients. Responsibilities include managing maintenance issues, scheduling work orders, and maintaining documentation. Ideal candidates will have previous experience, strong IT skills, and exceptional attention to detail. The position offers a competitive salary of £27,000 - £29,000 and benefits.

Qualifications

• Previous experience in a similar position.
• Ability to work autonomously and manage tasks effectively.
• Exceptional attention to detail.

Responsibilities

• Act as the main point of contact for clients reporting maintenance issues.
• Schedule work orders with contractors efficiently.
• Manage internal systems and document compliance.
• Assist contract managers with compliance and policy development.
• Maintain the client database and update records regularly.

Skills

IT skills

Attention to detail

Communication

Job description

Overview

Honeycomb is delighted to be working alongside our reputable client to recruit for a Helpdesk Administrator to join their team in Belfast. This is a fantastic opportunity to secure a new role within a growing business that boasts a beautiful modern office space in the heart of the City-Centre. The Helpdesk Administrator is an integral role for the business, responsible for co-ordinating tasks daily between contractors, internal departments, and clients. You will be responsible for ensuring the smooth delivery of day to day works and provide a point of contact for clients of the business.

Responsibilities

• Providing the main point of contact for clients flagging any maintenance issues on site.
• Scheduling work orders with contractors, taking time scales and location into consideration.
• Manage the internal system, ensuring all documents relating to contracts, compliance, health & safety, evaluations, and services are filed and accessible to relevant stakeholders.
• Work closely alongside the team of contract managers, assisting with procurement processes, site compliance and policy development.
• Maintain the client database, ensuring records and interactions are regularly updated.
• High level of attention to detail and an ability to thrive in a fast-paced, varied role.

Qualifications

The Right Person for this role will have previous experience working in a similar position, where they have demonstrated an ability to work well autonomously. You will be an excellent communicator and have exceptional attention to detail. The right candidate for this role will possess strong IT skills, and demonstrable experience reviewing documentation and organising others.

The Package

The Package for this role includes a city centre location, and a competitive salary ranging from £27,000 - £29,000 dependant on experience. Full benefits can be discussed upon conversation with Honeycomb.

How to apply

To speak in absolute confidence about this opportunity please send an up-to-date CV via the link provided or contact Brad Roberts, Senior Recruitment Consultant at Honeycomb on 028 96207050.

Disability support

If you have a disability which means you require assistance at any stage of the recruitment process, please contact us directly to discuss.