Helpdesk Administrator

Randstad Construction and Property; Newcastle upon Tyne; On-site; GBP 25,000; Full time

Job summary

A leading recruitment agency based in Newcastle is seeking an experienced Helpdesk Administrator for a full-time and permanent position. The role includes providing professional facilities management support, handling inbound and outbound calls, and managing workloads. Candidates should have previous helpdesk and administrative experience, alongside excellent communication and organizational skills.

Benefits

Competitive salary

Company Pension Scheme

Training and development opportunities

Qualifications

• Previous Helpdesk Experience is desired.
• Previous Administrative experience.
• Excellent verbal and written communication skills.
• Accuracy and attention to detail.
• Excellent organisational and time management skills.
• Experience with computer systems including Microsoft packages.

Responsibilities

• Providing professional and consistent facilities management support.
• Answering inbound and making outbound calls.
• Scheduling and planning of PPM and reactive workloads.
• Manage reactive callouts for customers.
• Logging reactive jobs and incidents.

Skills

Communication skills

Organisational skills

Attention to detail

Experience with Microsoft packages

Job description

Are you an experienced Helpdesk Administrator looking for a new career opportunity?

Randstad C&A is recruiting for an experienced Helpdesk Administrator. The successful candidate will be responsible for attending to a busy, reactive facilities helpdesk. This is a full-time, permanent position based in Newcastle.

The Package:

• Competitive salary of up to 25,000 per annum
• Core working hours, Monday to Friday (40 Hours per week)
• Full-time and permanent opportunity
• Company Pension Scheme
• Training and development opportunities

Main Duties and Responsibilities:

• Providing professional and consistent facilities management support.
• Answering inbound and making outbound calls from customers, contractors, and engineers.
• Scheduling and planning of PPM, and reactive work loads for engineers.
• Manage reactive callouts for customers.
• Logging reactive jobs and incidents for the customer.

Candidate Requirements:

• Previous Helpdesk Experience is desired.
• Previous Administrative experience.
• Excellent verbal and written communication skills.
• Accuracy and attention to detail.
• Excellent organisational and time management skills.
• Experience with computer systems including Microsoft packages.

Interested? Apply today with an updated CV.

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.