Helpdesk Administrator

Manpower Group (UK); Glasgow; On-site; GBP 60,000 - 80,000; Part time

Job summary

A recruitment agency is looking for a Helpdesk Administrator in Glasgow. This role combines customer service and administrative support, making you the first point of contact for various stakeholders. The ideal candidate will have strong communication skills and the ability to manage multiple tasks in a dynamic environment. Previous experience in a similar role is preferred. This is a full-time, temporary position with competitive pay.

Qualifications

• Previous experience in reception, helpdesk, or facilities admin role preferred.

Responsibilities

• Be the first point of contact for all visitors, contractors, and stakeholders.
• Manage visitor enquiries, escalating complex cases where necessary.
• Issue necessary paperwork to authorized personnel.
• Ensure all contractors are signed in/out and completed site induction.
• Liaise to schedule access for works.

Skills

Strong communication skills

Ability to manage multiple tasks

High attention to detail

MS Office

Proficient in record keeping

Tools

CAFM system

Job description

We\'re recruiting on behalf of a valued client in Glasgow for a Helpdesk Administrator role - a dynamic position that combines customer service and administrative support.

Responsibilities

• Be the first point of contact for all visitors, contractors, and stakeholders
• Manage visitor enquiries, escalating complex cases where necessary
• Issue paperwork such as roof access permits, swipe cards, and keys to authorised personnel
• Ensure all contractors are signed in/out and have completed the appropriate site induction
• Liaise between customers and maintenance teams to schedule access for works

What We\'re Looking For

• Strong communication skills and a positive, professional attitude
• Ability to manage multiple tasks in a fast-paced environment
• High attention to detail
• Previous experience in a reception, helpdesk, or facilities admin role is preferred

Key Skills Required

• MS Office
• CAFM system (Desirable)
• Proficient in record keeping

Job Information

• Job Title: Helpdesk Administrator
• Company: Manpower
• Location: Glasgow, Lanarkshire
• Posted: Sep 5th 2025
• Closes: Oct 6th 2025
• Sector: Administration
• Contract: Temporary
• Hours: Full Time