Helpdesk & Admin Specialist (4on/4off, Remote)

Vinci; Manchester; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading facilities management provider is seeking a Customer Service Representative to join their busy helpdesk in Manchester. This role features 12-hour shifts on a 4 on 4 off basis. Responsibilities include issuing jobs to engineers, updating systems, and logging calls. Ideal candidates will have a positive attitude, strong communication skills, and great IT abilities (MS Office, Outlook). Competitive perks like additional training, 26 days holiday, and a generous pension are offered.

Benefits

26 days holiday (+ bank holidays)

Generous pension contribution

Life assurance

Additional training and development

Qualifications

• Experience in a similar administrative role.
• A positive attitude to work.
• Ability to pick up new systems quickly.

Responsibilities

• Issuing jobs to engineers.
• Updating CAFM system with progress on jobs.
• Providing support to the team and client.
• Logging calls and tracking updates on reactive works on site.
• Ensuring full detail is provided.

Skills

Good communication skills

Resilience

Good organisational skills

Great IT Skills

Ability to work within a team

Tools

MS Office

Outlook

Job description

A leading facilities management provider is seeking a Customer Service Representative to join their busy helpdesk in Manchester. This role features 12-hour shifts on a 4 on 4 off basis. Responsibilities include issuing jobs to engineers, updating systems, and logging calls. Ideal candidates will have a positive attitude, strong communication skills, and great IT abilities (MS Office, Outlook). Competitive perks like additional training, 26 days holiday, and a generous pension are offered.