Help Desk Manager

Aspion Search; Sheffield; Hybrid; GBP 30,000 - 34,000; Full time

Job summary

A leading IT services business in Sheffield is seeking an IT Support Team Leader to manage a team of 1st and 2nd Line Support Advisors. This hybrid role involves driving operational excellence, solving complex issues, and developing team members. The ideal candidate will have a strong IT background, proven leadership skills, and a customer-focused mindset. The position offers a salary of £30,000 – £34,000 based on experience, along with training opportunities and a flexible working environment.

Benefits

Training and certification opportunities

Generous holiday allowance

Flexible working environment

Engaging company culture

Newly refurbished office with free parking

Qualifications

• Strong technical IT background with experience in managing technical teams.
• Proven leadership and coaching skills.
• Customer-focused mindset with excellent communication skills.

Responsibilities

• Lead and develop a team of IT support engineers.
• Act as the primary escalation point for complex issues.
• Conduct development reviews and set objectives for the team.

Skills

Windows 11

Windows Server

macOS

Microsoft 365

Exchange

Active Directory

Networking

Firewalls

VPNs

Leadership and coaching

Job description

IT Support Team Leader

£30-34k DOE

Sheffield - Hybrid

Are you a hands-on IT leader looking to manage a talented technical team?

Do you thrive on solving complex issues while coaching and developing others?

A growing IT services business in Sheffield is seeking an IT Support Team Manager to lead their technical support teams and drive operational excellence.

The successful candidate will manage a team of 8 x 1st and 2nd Line Support Advisors, acting as the key escalation point, supporting daily operations, and delivering excellent customer service. They will combine technical expertise with leadership skills, coaching the team, setting objectives, and ensuring high standards are met.

Key Responsibilities

• Lead, manage, and develop a team of IT support engineers, ensuring engagement and high performance.
• Act as the primary escalation point, resolving complex issues and maintaining customer satisfaction.
• Conduct development reviews, set team and individual targets, and support achievement of objectives.
• Cover technical work as needed, addressing workload gaps or complex issues.
• Communicate business priorities and support adoption of new systems and processes.
• Provide feedback to management and contribute to continuous improvement initiatives.
• Ensure adherence to IT standards, best practices, and compliance requirements.

What’s on Offer

• Salary of £30,000 – £34,000 per annum depending on experience
• Training and certification opportunities, including Microsoft qualifications.
• Generous holiday allowance (21 days + Bank Holidays, rising to 34 days).
• Birthday leave and a flexible working environment.
• Hybrid role offers 2 days remote and 3 days in-office
• Engaging company culture with team events, socials, and away-days.
• Dedicated time each week for personal development or non-urgent projects.
• Newly refurbished office with free parking and excellent facilities.

Candidate Profile

• Strong technical IT background : Windows 11, Windows Server, macOS, Microsoft 365, Exchange, Active Directory, networking, firewalls, VPNs.
• Proven experience managing technical teams with excellent leadership and coaching skills.
• Customer-focused mindset and ability to handle escalations calmly.
• Excellent communication skills and collaborative approach.
• Passion for IT and continuous development, aligned with a culture of innovation and responsibility.

This is an exciting opportunity for a technically skilled leader to grow their career, make an impact on operational processes, and lead a talented team in a supportive and dynamic environment.

Interested? Apply now and take the next step in your IT leadership journey!