Help Desk Analyst

TRIA; Greater London; On-site; GBP 30,000 - 38,000; Full time

Job summary

A leading IT support firm in Greater London is seeking a Helpdesk Analyst to join their team. This role involves delivering first-line IT support, managing service desk tickets, and assisting with user onboarding and AV technology. Candidates should possess experience in IT support and AV environments, along with familiarity with Microsoft 365. Excellent communication and organizational skills are required for success in this on-site position five days a week. Competitive salary of £30,000 - £38,000 plus benefits is offered.

Benefits

Benefits

Qualifications

• Previous experience in IT support and AV environments.
• Familiarity with Microsoft 365.
• Excellent communication and organisational skills.

Responsibilities

• Deliver day-to-day first-line IT support.
• Manage service desk tickets.
• Support user onboarding and device setup.
• Provide hands-on support for AV and video conferencing technology.

Skills

First‑line IT & AV support experience

Microsoft 365 (Teams, Outlook, SharePoint)

Strong communication and organisation

Job description

Job Description

Helpdesk Analyst

London - 5 days a week

£30,000 - £38,000 + Benefits

Our client is a market-leading organisation looking for a Helpdesk Analyst to join their London office. You’ll deliver day-to-day first‑line IT support, manage service desk tickets, support user onboarding and device setup, and provide hands‑on support for AV, meeting room and video conferencing technology, including events.

You’ll need previous experience in IT support and AV environments, familiarity with Microsoft 365 and excellent communication and organisational skills. You must be comfortable working independently and capable of delivering a high standard of technical support.

Key Skills

• First‑line IT & AV support experience
• Microsoft 365 (Teams, Outlook, SharePoint)
• Strong communication and organisation
• Comfortable working 5 days per week on‑site

If you’re interested in learning more, please apply below.