Head Waiter & Hell's Kitchen

Hell's Kitchen; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A prestigious dining experience in Greater London seeks a Head Waiter/Waitress to lead and inspire the front-of-house team. You will ensure exceptional service in a high-energy setting inspired by a renowned television show. Ideal candidates will have supervisory experience in a premium restaurant, excellent communication skills, and a passion for guest satisfaction. This full-time role offers a competitive hourly salary and various employee wellness and recognition programs.

Benefits

Wage Stream for early salary access

Discounts on retailers and dining

Interest-Free Loans for commuting

Health and fitness resources

Qualifications

• Proven experience in a supervisory or senior front-of-house role in a premium, high-volume restaurant.
• Passion for delivering exceptional, five-star service.
• Natural leadership and mentoring skills.

Responsibilities

• Leading and mentoring the front-of-house team during service.
• Coordinating guest seating and service flow.
• Anticipating needs of VIP and regular guests.

Skills

Leadership

Communication

Attention to Detail

Interpersonal Skills

Calm under pressure

Job description

Hell's Kitchen Head Waiter/Waitress

The Cumberland

Contract: Full Time
Payment: Hourly
Salary: £14.50 per hour + tronc

Inspired by the hit television series created by Michelin starred chef Gordon Ramsay, Hell’s Kitchen (London) is an immersive dining experience that captures the energy and excitement of the iconic television show and delivers it directly to the table.

Designed to transport guests straight into the heart of the action, the restaurant blends theatrical flair with culinary excellence and exceptional service, while pairing outstanding food and drink with world class service.

Recreating the tension of the show’s famed red and blue open kitchens diners witness the precision and intensity behind every dish, as well as a contemporary bar showcasing the latest trends in mixology. The menu features signature, show-inspired creations such as the legendary Beef Wellington, Pan-Seared Scallops, and Sticky Toffee Pudding, each prepared with the same passion and perfection expected from the show’s world‑class chefs.

More than a meal, Hell’s Kitchen offers guests a front‑row seat to the ultimate dining performance in one of London’s most sought‑after locations, The Cumberland champions the city’s cultural and music scene, inspired by its rich history of housing music legends.

What you’ll be doing

As Head Waiter, you’ll be at the heart of the guest experience, leading by example and ensuring every service exceeds expectations. You’ll work closely with the Floor Manager and Assistant General Manager to manage the team, coordinate service, and maintain the highest standards of hospitality.

This is a role for someone who thrives in a high‑energy environment, has a flair for service, and takes pride in inspiring colleagues to deliver extraordinary experiences.

• Leading and mentoring the front‑of‑house team during service, ensuring flawless delivery and attention to detail
• Supporting the Floor Manager in coordinating guest seating, service flow, and table management
• Providing a personal touch to VIP and regular guests, anticipating their needs and enhancing the experience
• Monitoring and maintaining the presentation of the dining room and service areas
• Acting as a key point of contact for the team, providing coaching, feedback, and support to develop their potential
• Ensuring compliance with all health, safety, and food hygiene standards
• Assisting with onboarding and training new team members to ensure consistency and excellence in service
• Maintaining knowledge of the menu, beverages, and show‑inspired offerings to answer guest questions and recommend pairings

What you’ll bring

• Proven experience in a supervisory or senior front‑of‑house role in a premium, high‑volume restaurant
• Passion for delivering exceptional, five‑star service
• Natural leadership and mentoring skills – you inspire and motivate your team
• Excellent communication and interpersonal skills
• Calm under pressure, adaptable, and confident in a fast‑paced, theatrical environment
• Strong attention to detail with a flair for creating memorable guest experiences
• Commercial awareness and a focus on guest satisfaction

What you’ll get in return

As well as all the things you’d expect from us, such as great staff areas to recharge in, wholesome meals on duty, pension and healthcare schemes, we’ll take care of you at every step of your journey so that you can take care of our guests.

In fact, we’re so committed to this that our ‘People Promise’ sets out how you can expect us to support you at every step of your application and your career with us. Whether that’s your career development and progression, your physical, mental or financial wellbeing, and recognising (and rewarding!) a job well done.

Career Development & Growth

We’re here to support your journey, whatever that may look like. Our award‑winning Academy will help you navigate your tailored career pathway with the tools and development designed for you to grow and to unlock your unique potential.

Financial Wellbeing

You work hard, so we’ll always help your money work hard for you! Some of the great things you can take advantage of include:

• Wage Stream – You’ll be paid monthly, but have access to your earned salary before payday should you need it
• Discounts & Perks – Savings on 1000’s of retailers, dining, hotel stays, and much more for you and those close to you
• Refer a Friend – Earn up to £1000 when friends join our team
• Interest‑Free Loans – Season ticket loans to make commuting easier

Mental & Physical Well‑being

• On‑Site Mental Health First Aiders
• 24/7 Employee Assistance Line – Free, confidential advice
• Be Well Platform – Our Online fitness and wellness resources
• Gym Discounts & Cycle to Work Scheme

Recognition & Community

• ‘Wonderful People’ Awards – Monthly, quarterly, and annual recognition
• Social & Seasonal Events – Fun, inclusive celebrations
• People Council – A platform for every voice
• Paid Volunteering Days – Give back to causes close to you

At Clermont Hotel Group everyone is welcome. We are committed to having an inclusive and diverse workplace and strongly encourage people from all backgrounds, identities and experiences to apply for roles with us.