Heating Equipment Technical Support Advisor

Equals One Ltd; Remote; GBP 26,000 - 35,000; Full time

Job summary

A reputable recruitment agency seeks a Technical Advisor to support customers regarding sauna and steam room products. The role includes handling technical inquiries, providing installation advice, and fostering a knowledgeable team. Candidates should have a background in electrical or installation work, excellent communication skills, and the ability to work from home. This position is ideal for someone looking for a stable role with the potential for growth in a friendly team environment.

Benefits

Flexible working environment

Professional development opportunities

Qualifications

• Minimum 2 years in practical electrical, heating, installation or service engineer role.
• Confident working with wiring diagrams, controls, heaters and fault diagnosis.
• Good written English and attention to detail.

Responsibilities

• Handling inbound technical and sales inquiries by phone and email.
• Advising customers on electrical connections and safe installation.
• Recommending suitable products to customers.

Skills

Problem-solving ability

Customer communication

Wiring diagrams proficiency

Technical documentation

Education

Formal electrical training or qualifications

Tools

CRM systems

Excel

Job description

Salary: £26,000 to £35,000 DOE + bonus + benefits

Location: Home-based (must live in Yorkshire, occasional meetings / training in Huddersfield)

Hours: Monday to Friday, 9:00am-5:30pm

We are a market-leading supplier of saunas, steam rooms and premium wellness equipment for domestic and commercial customers. Due to rapid growth, we are looking for a hands‑on, practically minded Technical Advisor with a background in electrical, heating or installation-based work to support our customers and internal team.

If you have worked as an electrician, heating engineer, installer, service engineer, or in a similar technical trade role, and are now looking for a stable, home‑based position, this could be an excellent fit.

The Role

You will be the technical point of contact for our sauna and steam room range, providing practical advice on installation, wiring, fault‑finding and product selection. Once fully trained, you will also lead on technical training for colleagues and help develop our internal technical resources.

Key Responsibilities

• Handling inbound technical and sales enquiries by phone and email
• Advising customers and installers on electrical connections, heating requirements, controls and safe installation
• Troubleshooting faults on sauna heaters, steam generators and control systems memastikan
• Guiding customers through real‑world installation scenarios and problem solving
• Recommending suitable products and accessories, upselling where appropriate and closing sales
• Processing orders and updating customer records
• Coordinating with warehouse and suppliers on stock and deliveries
• Creatingייק simple technical guides, videos and articles for customers and staff
• Developing internal technical training materials and installation resources
• Providing technical training to existing and new team members

Qualifications

• Minimum 2 years in a practical electrical, heating, installation or service engineer role
• Formal electrical training or qualifications (e.g. NVQ, City & Guilds, apprenticeship, equivalent)
• Confident working with wiring diagrams, controls, heaters, power requirements and fault diagnosis
• Comfortable speaking to customers and installers on the phone
• Strong problem‑solving ability and logical approach
• Good written English and attention to detail
• Basic IT skills (email, Excel, CRM systems INFO)

Desirable (but not essential)

• Experience with sauna, steam room, HVAC, spa, pool, or similar equipment
• Background in domestic or commercial installation environments
• Interest in wellness, lifestyle or home improvement products

Requirements

• Must be based in Yorkshire and able to attend occasional meetings / trainingatinum Huddersfield البلدـ
• Dedicated home office with reliable wired internet connection
• Prior experience working remotely
• Exclusive commitment to us(no other employment or side businesses)
• References and background checks will be carried out in line with GDPRGOOD and insurance requirements

Why Join?

We are a small, friendly, ambitious team with big growth plans. Youll play a key role in shaping our technical support function and will be trusted as the in‑house expert. If you enjoy practical problem solving and helping customers get things right first time, youll thrive here.

Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.