Hearing Aid Dispenser - Maddox Street Central London

Demant Polska; City of Westminster; On-site; GBP 40,000; Full time

Job summary

A leading hearing healthcare provider in Central London seeks a HCPC qualified Hearing Aid Dispenser to provide premium customer care and drive sales. The role involves conducting hearing assessments, maintaining accurate records, and delivering exemplary after-sales service. With a basic salary of £40,000, generous allowances, and a rewarding commission structure, this is an excellent opportunity to make a life-changing difference for clients. Candidates must hold a current HCPC registration and a full UK driving licence.

Benefits

Generous car allowance

Uncapped commission

25 days annual leave plus bank holidays

Employee Assistance Programme

Employee discounts

Qualifications

• Must be HCPC qualified with the ability to provide premium customer care.
• Hold current HCPC registration and be a member or prepared to become a member of BSHAA.
• Full UK driving licence is required.

Responsibilities

• Conduct comprehensive hearing assessments and recommend suitable hearing solutions.
• Maintain accurate audiograms and customer records on the CMS.
• Provide premium after-sales service and respond to customer queries.

Skills

Customer care

Sales aptitude

Time management

IT skills

Education

HCPC Qualification

Tools

Company CMS system

Audiometry equipment

Job description

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Hearing Aid Dispenser - Maddox Street Central London

Role Summary

Hidden Hearing is one of the UK’s leading expert providers of private hearing healthcare, providing life changing hearing healthcare. We are looking for a Hearing Aid Dispenser / Audiologist (HCPC Qualified). This role is based in our Maddox Street Clinic in Central London.

• Basic salary - £40,000
• Generous car allowance starting from £5,328 per annum (depending on performance/sales) or company car if preferred
• Rewarding uncapped commission payable monthly and opportunity to earn both quarterly and annual bonuses
• 25 days annual leave plus bank holidays
• Employee Assistance Programme accessible for you and your family.
• Plus other benefits including employee discounts for you and your family, supportive culture, long service awards
• IiP Gold accredited company

You will have the support of a designated diary coordinator and supportive team of managers. You will be employed on a permanent contract, working 37.5 hours per week, Monday to Friday 9.00am to 5.00pm, although some flexibility with working hours in accordance with business needs will be required.

Responsibilities

You will need to be a HCPC qualified hearing aid dispenser with the desire and ability to provide premium customer care and have an aptitude for sales. You will need a full UK driving licence.

• To carry out our comprehensive hearing assessments and provide and sell the most appropriate hearing solutions, within specified time scales in accordance with the HCPC standards of performance, conduct and ethics, and BSHAA code of practice and guidelines
• Complete audiograms and customer records on the Company’s CMS system accurately and synchronise daily
• Adhere to company working practices including the standard consultation
• Provide premium after sales service by responding to service calls to resolve problems or queries, in a timely and professional manner.
• Keep knowledge and skills up to date in line with the HCPC CPD requirements
• Qualified HAD or Pre-Registered HAD
• Hold current HCPC registration
• Be a member or be prepared to become a member of BSHAA
• IT skills at a level that enables the use of the company systems and audiometry equipment
• Time and job management abilities to allow a well-planned and structured approach to workload
• Hold current driving licence

This post requires all applicants to be eligible to work within the UK/ EU without restrictions. Unfortunately, we are not able to provide Visa sponsorship at this time.

Company

We make a life-changing difference to people living with hearing loss and we do so through our exceptional colleagues.

Established in 1968, Hidden Hearing is dedicated to providing the highest standard of care possible, with more than 100,000 people trusting us to test and care for their hearing every year. We are owned by Demant, a global, world‑leading hearing healthcare and technology group and together we embrace 4 core values; we are team players, we create trust, we apply a can‑do attitude and we create innovative solutions.

We employ over 650 people in the UK, including almost 240 fully qualified Hearing Aid Dispensers. It is often said that being part of the Hidden Hearing team feels like working with family and friends, as we pride ourselves on our down to earth, supportive culture. We truly care about each and every member of our team. In fact, we became the first dedicated hearing retailer to be recognised as a member of Investor s in People over 15 years ago and in 2023 we were awarded Gold standard.

We encourage colleagues to be actively engaged our organisation. In return we will reward you with a high basic salary and a competitive commission and bonus scheme designed to reward excellent patient care.

There are ongoing training and development opportunities to grow and progress with us so that you become the very best you can be.

About Audika Group

The Audika Group is the hearing care division of Demant and we are one of the world's leading hearing care retailers with more than 3,500 clinics in 25 markets. If you join our team, you will be guaranteed an inspiring and motivating working environment in a highly international environment. You will work with a variety of different countries, cultures and perspectives, in close collaboration with amazing and committed colleagues.

Who we are

Hidden Hearing belongs to Audika Group which is the Hearing Care division of Demant and one of the world’s leading hearing care retailers.

With more than 5.000 hearing care experts in over 3,500 clinics worldwide, we combine our global reach with a local approach and strong local brands. Our team includes audiologist, managers, front-desk staff, and many other global and local functions. We are diverse in our talents, cultures, and perspectives, but united in our vision -To help more people hear better with the best personalized care.

So, if you are ready to make a career out of helping people love their ears, we would love to hear from you.