Healthline Nurse

Bupa; Salford; Remote; GBP 35,000 - 45,000; Full time

Job summary

A leading health services provider in Salford is seeking a Healthline Nurse Advisor to provide remote nursing support to customers. This role involves delivering clinical advice and ensuring compliance with nursing standards. The ideal candidate will have at least 2 years of clinical nursing experience and possess excellent communication and problem-solving skills. The role includes a range of benefits including health insurance and performance-based bonuses.

Benefits

Payment of professional registration fees

25 days holiday per year

Bupa health insurance

Enhanced pension plan

Annual performance-based bonus

Onsite gyms or local discounts

Various online discounts

Qualifications

• Minimum 2 years of clinical nursing experience required.
• Ability to triage and assess effectively over the phone.
• Maintain personal professional portfolio.

Responsibilities

• Provide clinical support and guidance to customers 24/7.
• Support customers in understanding health choices.
• Work autonomously managing calls and clinical responsibilities.

Skills

Clinical assessment

Interpersonal skills

Problem-solving

Time management

Communication

Education

Registered Nurse (NMC Registration)

Job description

Overview

The Bupa Anytime Healthline is a 24-hour, 365-day inbound nurse helpline to manage calls from Bupa customers. Providing clinical advice, information and symptom assessments to identify home treatments required, the need to seek care today or emergency care. As a Healthline Nurse Advisor you will be responsible for providing remote, generalised nursing support to Bupa customers in a caring and respectful manner. You will also ensure there is complete adherence to clinical compliance and regulatory/governance requirements.

Responsibilities

• Provide clinical support, guidance and information to customers (24/7, 365 days a year) to empower and enable individuals to make the best and most appropriate use of health care services and assist them to obtain the relevant treatment.
• Supporting with Bupa's elite services and products e.g. Menopause Plan, Weight Management Plan, Genomics.
• Support customers to become more knowledgeable about their health and make informed health choices.
• Work as part of a dynamic, experienced team of nurses, sharing knowledge and best practice to support each other.
• To work autonomously: answer inbound calls, take on clinical responsibility and manage escalations, complaints, onward referrals to third parties, business continuity and make appropriate decisions.

Qualifications

• Registered Nurse with a minimum of 2 years clinical experience. (NMC Registration.)
• Maintain personal professional portfolio evidencing learning, development and reflection, also attend a clinical appraisal on a yearly basis.
• Recent clinical nursing experience and be able to demonstrate a high level of clinical nursing knowledge.
• Ability to handle calls with confidence and be able to triage and assess effectively over the phone, demonstrating good problem-solving skills.
• Excellent interpersonal skills, good listener, empathetic and caring.
• The ability to calmly and professionally deal with uncertain situations.
• Excellent time management skills with the ability to organise own workload according to priorities, to work well under pressure and use your own initiative.
• Excellent verbal and written communication skills.

Benefits

• Payment of professional registration fees.
• Equivalent to 25 days holiday per year, increasing through length of service, with option to buy or sell.
• Bupa health insurance as a benefit in kind.
• An enhanced pension plan and life insurance.
• Annual performance-based bonus.
• Onsite gyms or local discounts where no onsite gym available.
• Various other benefits and online discounts.

Diversity and Inclusion

Bupa is committed to making sure that every applicant is assessed solely on personal merit and qualifications. We actively celebrate the diversity of our colleagues and provide an inclusive environment so you can bring your true self to Bupa. Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them. If you require information regarding this role in an alternative format please email: [e-mail]

At Bupa we strive to ensure all our customers, patients and staff are safe. All employees have a duty to ensure that safeguarding children, young people and adults at risk is prioritised and acted on appropriately.