Healthcare Navigator - Corner Place Surgery

Torbay and South Devon NHS Foundation Trust; Paignton; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare organization located in Paignton is seeking a Healthcare Navigator/ Telephonist/ Administrator to provide high-quality care for patients. The ideal candidate will possess excellent communication skills and a proactive approach in a dynamic team environment. Responsibilities include managing appointments, handling patient requests, and delivering customer service in a sensitive manner. This role demands flexibility and the willingness to work beyond standard hours.

Qualifications

• Experience in a healthcare environment is preferred.
• Proactive professional manner is essential.
• Caring nature needed for patient interaction.

Responsibilities

• Provide high standard of care for patients.
• Follow practice protocols in various patient contacts.
• Handle prescriptions and appointment schedules.

Skills

Good communication skills

Customer service skills

Ability to work as part of a team

Flexibility

Job description

We are looking for a Healthcare Navigator/ Telephonist/ Administrator with a caring nature and a proactive professional manner to provide a high standard of care for our patients. This is a fantastic opportunity for a someone with good communication skills, and a commitment to working as part of a strong and effective team. This position demands flexibility and successful applicants must be prepared to work additional hours beyond the standard contracted hours, as dictated business demands. IMPORTANT INFORMATION: This advert is placed on behalf on one of our health serviceproviders. Your application form will be forwarded to the organisation and any future correspondence will be made by the employing organisation.

• To follow practice protocols in relation to appointments, telephone contact, messages, requests for home visits, repeat prescriptions and all other patient contact.
• To ensure that all contact with patients is done in a sensitive way with a high level of customer service skills, taking into account that patients, their relatives and carers may be distressed at times.
• Telephones are to be answered promptly and politely and within the protocols of the practice.
• To make, change and delete appointments as appropriate, whilst taking into account the needs of the clinical team.
• To direct patients where appropriate to the correct part of the surgery in a timely manner and keep a watching brief on the situation around clinic delays etc. to inform patients attending appointments.
• To inform patients of payments to be made for non NHS services and receive and record such payments.
• Photocopying as necessary
• Register patients correctly, accurately, including the completion of all paperwork and computer records, for New Babies, fully registered patients and Temporary Residents.
• To handle prescription requests accurately and follow practice protocol.
• Taking responsibility for all messages that you have taken until they have been actioned. Make sure they are appropriate, accurate, passed to the right person and dealt with by you where possible.
• This is an exciting opportunity to join a dynamic and forward-thinking practice. Corner Place Surgery is a well-established practice of just over 16,000 patients in the heart of Paignton. We take pride in delivering high quality care whilst maintaining sustainable working conditions for the whole team. We are friendly, hardworking and innovative and enjoy working together and have an experienced team with an excellent clinical skill mix of 8 Partners, 4 Salaried GPs, Clinical Pharmacists, 2 Advanced Nurse Practitioners, a Paramedic and a highly trained nursing team, along with a supportive and dynamic administration team.