Healthcare Customer Service Advisor - Frontline & Booking

Nuffield Health; Woking; Hybrid; GBP 25,000; Full time

Job summary

A leading healthcare organization is seeking a dedicated Customer Service Advisor to join the Sales & Marketing team in Woking. This role focuses on delivering outstanding customer service, managing patient interactions, and ensuring a seamless journey for self-pay and insured patients. The ideal candidate will bring excellent communication skills, organizational abilities, and a willingness to contribute as part of a team. We offer a supportive work environment with various benefits aimed at enhancing your wellbeing.

Benefits

Cycle-to-work scheme

Financial wellbeing support

Gym membership

Comprehensive benefits package

Qualifications

• Confident communicator comfortable with patients and healthcare professionals.
• Strong administrative and organizational skills.
• Ability to manage multiple priorities and focus on details.
• Preferred experience in healthcare, administration, or customer-facing roles.
• Willingness to learn CRM platforms.

Responsibilities

• First point of contact for patients and medical professionals.
• Support patient journeys from enquiry to booking.
• Produce self-pay quotes and manage referrals.
• Collaborate within Sales & Marketing and Business Admin teams.

Skills

Communication

Organizational skills

Attention to detail

Teamwork

Salesforce proficiency

Tools

Salesforce

Job description

A leading healthcare organization is seeking a dedicated Customer Service Advisor to join the Sales & Marketing team in Woking. This role focuses on delivering outstanding customer service, managing patient interactions, and ensuring a seamless journey for self-pay and insured patients. The ideal candidate will bring excellent communication skills, organizational abilities, and a willingness to contribute as part of a team. We offer a supportive work environment with various benefits aimed at enhancing your wellbeing.