Healthcare Customer Service Advisor - 12-Month FTC

NHS Professionals; Liverpool; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare staffing organization is seeking a Customer Service Advisor to support healthcare professionals in Liverpool. This role involves responding to queries, facilitating shift bookings, and ensuring satisfaction among temporary workers. Successful candidates will have a proactive approach, strong communication skills, and customer service experience. You will enjoy generous annual leave, employee discounts, and a culture focused on care. Join us in making a meaningful impact in the NHS community.

Benefits

27 days annual leave plus bank holidays

Employee discount schemes

Star of the Month awards

Qualifications

• Ability to deal with high volume internal and external customer enquiries.
• Car Owner is essential due to regional locations.
• Experience prioritising conflicting workloads.

Responsibilities

• Receive and respond to queries from workers regarding shift booking.
• Facilitate filling bank shifts within NHS trusts.
• Establish strong working relationships with hiring and bank staff.

Skills

Strong working relationships

Customer service experience

Administration experience

Effective communication

Proactive relationship management

Time management

Job description

A healthcare staffing organization is seeking a Customer Service Advisor to support healthcare professionals in Liverpool. This role involves responding to queries, facilitating shift bookings, and ensuring satisfaction among temporary workers. Successful candidates will have a proactive approach, strong communication skills, and customer service experience. You will enjoy generous annual leave, employee discounts, and a culture focused on care. Join us in making a meaningful impact in the NHS community.