Healthcare Assistant

NHS; Gateshead; On-site; GBP 18,000 - 22,000; Part time

Job summary

A community healthcare provider in the North East is seeking a part-time Healthcare Assistant to support patients and their families. The ideal candidate is friendly and communicative, with a focus on patient-centered care. Responsibilities include patient support, monitoring tests, and collaborating with clinical leads. This role offers opportunities for personal and professional growth, along with various employee benefits.

Benefits

Annual leave starting at 23 days

Life insurance cover

Company pension scheme

Health and Wellbeing support

Fully funded health cash plan

Employee Assistance Programme

Cycle to work scheme

Qualifications

• Experience in respiratory care preferred, but not essential.
• Full working knowledge of Microsoft Office.
• Excellent communication and listening skills.

Responsibilities

• Provide compassionate support to service users and their families.
• Act as the first point of contact for patients and prescribers.
• Support the HOS-AR service by delivering training and offering ongoing clinical support.
• Conduct basic monitoring tests under supervision.
• Complete enhanced risk assessments.

Skills

Communication

Teamwork

Compassion

Listening skills

Microsoft Office

Job description

Baywater Healthcare has an exciting new opportunity for a part-time Healthcare Assistant based in the North East. We’re looking for a friendly, communicative individual who enjoys supporting their community to join our amazing and supportive team!

Overview

Join us and be part of the change - making a difference in thousands of lives.

At Baywater Healthcare, our mission is to enhance lives every day. Home healthcare is one of the most rewarding areas to work in, offering the chance to make a real impact where it matters most. Our goal is to reassure and support both patients and their families, helping them maintain a sense of normality in their daily lives.

Our teams are the driving force behind this mission, and your voice truly matters. We recognise how personal at-home healthcare can be, which is why empathy and community are at the heart of everything we do.

If you’re looking for a role where you can grow your skills, make meaningful connections, and positively impact your local community, this could be the perfect opportunity for you.

What You Will Be Doing

• Provide compassionate and professional support to service users, their families, and clinical leads.
• Act as the first point of contact for patients and prescribers using the HOS-AR service, especially in cases of difficulties or complaints.
• Support the HOS-AR service by delivering training, offering ongoing clinical support, and maintaining a strong focus on patient-centered care.
• Under supervision, carry out and interpret basic monitoring tests such as blood pressure, pulse oximetry, temperature, blood gases, heart rate, and respiratory rate.
• Complete enhanced risk assessments and implement safety interventions to ensure the safe delivery of oxygen therapy.

About the Role

You will be joining the very heart of Baywater in our 897 team, providing high-quality clinical support for Baywater Healthcare HOS-AR contracts. Each day is different, so you’ll need to be adaptable and flexible—but because of this, you will truly be appreciated by your customers, patients, and team.

About You

• We know that sometimes people can be put off applying for a job if they don’t tick every box. If you’re a kind, friendly, and communicative individual who enjoys helping people and is excited about working with us, please apply.
• Experience in respiratory care preferred but not essential
• Full working knowledge of Microsoft Office
• Excellent communication and listening skills
• Must be a team player but able to work on own initiative, be innovative and resourceful, with a compassionate and caring attitude

What You Will Receive

• Annual leave starting at 23 days, rising to 25 days after 2 years of service (with further increases every 5 years)
• Life insurance cover
• Company pension scheme
• Health and Wellbeing support, including access to our wellbeing app
• Fully funded health cash plan for preventative treatment, including dental, optical, physiotherapy, diagnostic treatment, and 24/7 access to GP services
• Employee Assistance Programme specialist advice and support for you and your family
• Access to our online benefits platform Pluxee
• Cycle to work scheme
• Access to Blue Light Card exclusive to healthcare workers
• And many more!

Diversity & Inclusion

At Baywater Healthcare, we believe our diversity is our strength and inclusion is our commitment. We understand that a diverse and inclusive workplace is not only the right thing to do—it’s essential for our success in enhancing lives. We foster a culture that values the unique perspectives, backgrounds, and talents of every individual. We embrace diversity in all its forms, including but not limited to race, ethnicity, gender, sexual orientation, age, disability, religion, and cultural background. Everyone deserves to feel respected, supported, and empowered to thrive.

About Us

Our goal: Were not just focused on developing better products and services—we’re committed to improving the quality of people’s lives. Baywater Healthcare employs just over 400 people in the UK and is headquartered in Cheshire. Our office is home to a 24-hour call centre and provides administrative support for our oxygen, ventilation, nebuliser, sleep, and telehealth therapy services.

Our promise: We support patients throughout their therapy journey and encourage long-term compliance. In addition to providing equipment and consumables designed for comfort, we offer 24/7 support, in-home servicing, and maintenance. Our Clinical Advisers also offer personalised advice and support. By easing the administrative burden on clinicians, we help free up their time so they can focus more on patient care.

Person Specification

Experience

• About You: We know that sometimes people can be put off applying for a job if they don’t tick every box. If you’re a kind, friendly, and communicative individual who enjoys helping people and is excited about working with us, please apply.
• Full working knowledge of Microsoft Office
• Excellent communication and listening skills
• Must be a team player but able to work on own initiative, be innovative and resourceful, with a compassionate and caring attitude
• Experience in respiratory care preferred but not essential

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.