Health & Wellness Specialist

Boots Opticians; London; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading health retailer in London is seeking a Health and Wellness Sales Advisor. You will provide expert advice, support customer needs, and maintain the store's appearance. The ideal candidate will be enthusiastic about health and wellness, possess strong communication skills, and be sales-driven. Full training will be provided for this role, ensuring you thrive in your position.

Benefits

Boots Retirement Savings Plan

Discretionary annual bonus

Generous employee discounts

Enhanced maternity/paternity/adoption leave pay

Flexible benefits scheme

Access to free, 24/7 counselling through TELUS Health

Qualifications

• Warm, approachable manner with confidence in customer interactions.
• Self-motivated and focused on great customer experiences.
• Ability to understand sensitive healthcare needs.

Responsibilities

• Support health and wellness brands with expert advice.
• Understand customer needs to offer holistic solutions.
• Maintain stock levels and store appearance.

Skills

Enthusiasm for health and wellness

Sales-driven mindset

Team player

Digitally savvy

Effective communication skills

Education

Prepared to complete a Healthcare Training Programme (NVQ2)

Job description

Overview

Salary: The salary for this role is £12.98 and up to £14.36 across selected locations within London. No previous experience required and full training will be provided.

If you have a passion for health, wellness, and making a difference, this role could be for you. As a Health and Wellness Sales Advisor, you’ll combine expert product knowledge with customer service skills to drive sales and support customer wellbeing.

You’ll be on the shop floor, creating personalised experiences, sharing expert advice, and helping customers discover solutions that work for them, while supporting sales through genuine, feel-good service. You’ll receive full training and the opportunity to complete a Healthcare Training Programme, giving you the skills to thrive.

Whether customers seek relief, guidance, or ways to boost their wellness routines, you’ll help them feel healthier, happier, and more confident in their choices.

About the role

• Reporting to the Assistant Manager, you’ll support all health and wellness brands, giving expert, unbiased advice to ensure customers get the best experience every time.
• You’ll use open questions to understand customer needs and offer holistic healthcare solutions and products, including in-store and Online Doctor services, referring to the dispensary or pharmacist where needed.
• This is an interactive, people-focused role — you’ll use your sales and communication skills daily to connect with customers and support their diverse health needs.
• This is a sales-based role, but it’s about team success—not individual, competition-based commission.
• We’ll support you to complete a Healthcare Training Programme at NVQ2 level.
• We’re proud of our stores, so you will keep the shelves looking their best, well stocked, cleaned and tidied throughout the day.

What you’ll need to have

• Enthusiasm and passion for health and wellness
• A warm, approachable manner and the confidence to start conversations with customers
• Ability to put customers at ease so they feel comfortable sharing healthcare needs, which may be sensitive
• Self-motivated, sales-driven and focused on delivering a great customer experience
• A team player who contributes to the store’s success
• Digitally savvy and comfortable with technology and the omni-channel offering
• Proactive in learning about new products and services to deliver a seamless health and wellness experience
• Prepared to complete a Healthcare Training Programme (NVQ2)

It would be great if you also have

• Experience working towards sales targets
• Experience in a healthcare or wellness setting

Our benefits

• Boots Retirement Savings Plan
• Discretionary annual bonus
• Generous employee discounts
• Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
• Flexible benefits scheme
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme

We have a great range of benefits in addition to the above. Find out more at boots.jobs/rewards. Exclusions may apply; eligible roles only. Salary estimates on third-party sites are not provided or endorsed by Boots and may not be accurate.

Why Boots

Boots fosters a working environment of consideration and inclusivity. We are an equal opportunity employer, embracing diversity and providing a positive and inclusive working environment for all. We aim to change for the better with you.

What’s next

If your application is successful, you’ll be invited to an in-store interview within the next 14 days. We are open to part-time and job-share options during the application process. If you require additional support, we provide reasonable adjustments to help you be at your best.

This role requires the successful candidate to complete a pre-employment check after receiving an offer. Depending on your location, you may be asked to submit DBS, PVG or Access NI checks.

Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.

Business Area

Pharmacy

Function

Pharmacy Support Colleagues

Hours per week

37.5

Location

London, United Kingdom