Health Tech Customer Success Manager: Drive Adoption

Lyrebird Health; United Kingdom; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

A health-tech company in the UK is seeking a Customer Success Manager to ensure clients derive maximum value from their solutions. The successful candidate will manage customer accounts, drive product adoption, and advocate for client needs. Strong relationship-building skills and a customer-focused approach are essential. Ideal candidates may have experience in health technology or selling into the NHS. This role offers an opportunity to work in a dynamic environment and contribute to innovation in healthcare.

Benefits

Flexible working environment

Diversity and inclusion initiatives

Qualifications

• Customer-obsessed with a genuine desire to help clients succeed.
• Strong relationship building and emotional intelligence skills.
• Organised, detail-oriented, and data-driven.
• Ability to learn and present product functionalities effectively.
• Adaptable and resilient, positive attitude towards change.

Responsibilities

• Manage a portfolio of customer accounts and build strong relationships.
• Drive customer onboarding, training, and adoption processes.
• Serve as the voice of the customer internally.
• Monitor account health and usage metrics.
• Manage renewals and identify expansion opportunities.
• Collaborate with support and product teams to resolve issues.

Skills

Customer-focused

Relationship building

Emotional intelligence

Organised

Data-driven

Adaptable

Commercial awareness

Positive attitude

Problem-solving

Tools

HubSpot

Salesforce

Job description

A health-tech company in the UK is seeking a Customer Success Manager to ensure clients derive maximum value from their solutions. The successful candidate will manage customer accounts, drive product adoption, and advocate for client needs. Strong relationship-building skills and a customer-focused approach are essential. Ideal candidates may have experience in health technology or selling into the NHS. This role offers an opportunity to work in a dynamic environment and contribute to innovation in healthcare.