Health and Fitness Manager

Village Hotels; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A fitness-focused hospitality company in Greater London is seeking a Health & Fitness Manager to oversee daily operations of their fitness clubs. You will lead a team of fitness professionals, ensuring exceptional customer service while implementing training programs. The ideal candidate will have great organizational skills, a passion for fitness, and be able to motivate others to achieve their health goals. This role is integral to maintaining a high standard of service and satisfaction among members.

Qualifications

• Proven experience managing a team in a fitness environment.
• Strong background in customer service and satisfaction.
• Passion for fitness and helping others achieve their goals.

Responsibilities

• Manage and motivate a team of fitness professionals.
• Ensure excellent customer service and member satisfaction.
• Implement cost control measures while maintaining quality.

Skills

Leadership

Organizational skills

Customer service excellence

Fitness training knowledge

Tools

Myzone

Mywellness

Les Mills programs

Job description

Health & Fitness Manager

People are crucial to making our awesome clubs run smoothly. Working alongside the Leisure Club Manager, you'll keep our clubs running like a well-oiled machine. It's your job to keep both our members happy, through efficient fitness processes and a dedication to customer excellence. Plus our team of fitness fanatical crew, to ensure you're getting the very best out of the people around you.

Role
• You will also manage our team of dedicated freelance group exercise staff to ensure we have the very best individuals delivering our amazing classes. A natural leader, you'll understand what makes a gym floor great, and motivate your teams to push boundaries, through slick fitness journey delivery, vibrant classes and amazing personal training. You will upskill your fitness team in the use of cutting edge technology including Myzone & Mywellness & give them the opportunity to develop their group exercise passion by ensuring they take part in high calibre fitness training programs from Les Mills, Hiit Company, Zumba & many more.
• You're super organised, so you'll have no problem multi-tasking to ensure all key fitness areas are tackled, from coaching members on the gym floor to managing a fantastic group exercise timetable.
• You'll sustain a working environment that supports the company's objective of consistently delivering excellent standards of service and meeting and exceeding customer expectations.
• You'll operate cost control measures without compromising quality of service.
• You'll ensure the department operates at optimum efficiency with a required number of trained fitness staff to meet business needs and exceeds statutory requirements in respect of health & safety standards.
• You'll assist members and prospective members in a friendly, courteous and professional manner. Member and guest satisfaction should be monitored using reflective feedback. In the absence of the Leisure Club Manager, deal with complaints / problems politely and make every effort to resolve these.
• You have a passion for helping others perform to their maximum potential, whether that's a member hell bent on smashing their goals or a team member keen to carve out a solid career in the fast paced fitness industry.