Health & Fitness Manager - Dudley

Village Hotels; Dudley; On-site; GBP 30,000 - 40,000; Full time

Job summary

A premier fitness and leisure company in Dudley seeks a Health & Fitness Manager to lead fitness staff and enhance member satisfaction. The role involves managing team performance, delivering excellent customer service, and ensuring health and safety standards. Candidates should have leadership experience and a passion for fitness, along with strong organizational skills. This position offers generous health and wellness benefits, discounts at Village Hotels, and ongoing training programs.

Benefits

Complimentary Health and Wellness Membership

Discounted overnight stays

50% discount on food and drink

Flexible working hours

Employee Assistance Programme

Company pension scheme

Qualifications

• Experience managing teams and a passion for fitness.
• Ability to create and organize fitness classes and programs.
• Strong commitment to customer excellence and satisfaction.

Responsibilities

• Manage and lead freelance exercise staff to enhance service.
• Motivate teams to deliver exceptional fitness experiences.
• Maintain a high standard of customer service and satisfaction.
• Ensure health and safety standards are consistently met.

Skills

Leadership

Organizational skills

Fitness knowledge

Customer service

Team motivation

Tools

Myzone

Mywellness

Job description

Health & Fitness Manager - Dudley

Awesome people are crucial to making our awesome clubs run smoothly. Working alongside the Leisure Club Manager, you'll keep our clubs running like a well‑oiled machine.

It's your job to keep both our members happy, through efficient fitness processes and a dedication to customer excellence. Plus our team of fitness fanatical crew, to ensure you're getting the very best out of the people around you.

Responsibilities

• Manage our team of dedicated freelance group exercise staff to ensure we have the very best individuals delivering our amazing classes.
• Act as a natural leader, understanding what makes a gym floor great, and motivating your teams to push boundaries through slick fitness journey delivery, vibrant classes and amazing personal training. Upskill your fitness team in the use of cutting edge technology including Myzone & Mywellness & give them the opportunity to develop their group exercise passion by ensuring they take part in high calibre fitness training programs from Les Mills, Hiit Company, Zumba & many more.
• Be super organised, so you'll have no problem multi‑tasking to ensure all key fitness areas are tackled, from coaching members on the gym floor to managing a fantastic group exercise timetable.
• Sustain a working environment that supports the company's objective of consistently delivering excellent standards of service and meeting and exceeding customer expectations.
• Operate cost control measures without compromising quality of service.
• Ensure the department operates at optimum efficiency with a required number of trained fitness staff to meet business needs and exceed statutory requirements in respect of health & safety standards.
• Assist members and prospective members in a friendly, courteous and professional manner. Monitor member and guest satisfaction using reflective feedback. In the absence of the Leisure Club Manager, deal with complaints/problemb politely and make every effort to resolve these.
• Have a passion for helping others perform to their maximum potential, whether that's a member hell bent on smashing their goals or a team member keen to carve out a solid career in the fast‑paced fitness industry. They've got your back.

Benefits

• Complimentary Health and Wellness Membership at your home Club for you and a family member/friend worth £1,500 a year.
• Discount on all overnight stays at Village Hotels, meaning you can experience our hospitality from £35 with a friend and even grab an excellent breakfast.
• Friends and Family discounted stays from £49 including breakfast.
• 50% discount on food and drink purchased on or off shift at any Village Hotel Pub & Grill.
• 30% discount on and off shift in our Village Hotel Starbucks stores.
• Excellent training and development including our Rising Stars and Talent Academy programmes.
• A much more exciting way to train across several areas in the hotels, utilising our exciting Mobile Gaming training platform.
• Discounts and cashback offers on many High Street Brands and Supermarkets.
• A range of Well‑being and Healthcare benefits and monthly well‑being programmes for all employees to support your mental health.
• Putting your mental wellbeing first with mental health first aiders and up to 2 mental health days to utilise annually.
• Financial wellbeing support and salary drawdown via Wagestream.
• Access to our Employee Assistance Programme, offering support and counselling.
• Flexible working hours.
• A fun, supportive and inclusive work environment with regular team events.
• Excellent reward and recognition incentive schemes.
• Anniversary rewards for key milestones of service.
• Electric car salary sacrifice scheme.
• Have your birthday off guaranteed.
• Discounted Health Cash plan and sickness pay insurance.
• A host of BIG People Days to celebrate, reward and recognise our wonderful employees and their local communities.
• Enhanced maternity and paternity benefits and pay.
• Company pension scheme.
• Life insurance.
• Terms & conditions apply based on your contract.

Come and be part of something new & something special - Work, Grow & Play the Village Way!