Health Centre Receptionist - Bilton Grange Health Centre

City Health Care Partnership CIC; Hull and East Yorkshire; On-site; GBP 20,000 - 23,000; Part time

Job summary

An established healthcare organization in Hull is seeking enthusiastic individuals for a Customer Service role within their Care Coordination Team. Responsibilities include supporting reception services, managing patient interactions, and ensuring high-quality service. Ideal candidates will have a strong background in administration, excellent communication skills, and the flexibility to adapt to service needs. This position offers 22.5 hours per week with options for more hours in a supportive team environment.

Qualifications

• Previous experience in an office environment and administration procedures.
• Experience with patient appointment booking systems.
• NHS experience or working with the public.

Responsibilities

• Support the reception Front of House Service.
• Meet and greet patients and visitors.
• Handle phone calls and direct patients for their appointments.

Skills

Organisation

Communication skills

Attention to detail

Flexibility

Education

Level 3 in Business Administration/Customer Service or equivalent

Word processing to OCR level 2 standard or ICDL

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

SystmOne

Job description

This is an excellent opportunity to join the City Health Care Partnership Care Coordination Customer Service Team. This is an exciting role if you are looking for a new position working with a dynamic team within the Hull and East Riding area.

For informal enquiries please contact Janet McIntyre on telephone number 07526167576 If you require an alternative method of communication, please e-mail [e-mail] for further information on this post.

HOURS:

22.5 hours 8:30-1:00 Monday to Friday

20 hours 1:00-5:00 Monday to Friday

Previous applicants need not apply

Main duties of the job

We are looking for enthusiastic and well-motivated individuals, to support the reception Front of House Service. This role is very flexible role working on a reception within the Health Centre's based in Hull and the East Riding, meeting and greeting patients and visitors. Dealing with all aspects of a busy reception including taking phone calls, directing patients for their appointments, supporting the clinical teams.

Candidates must be highly organised, being able to work to tight deadlines, whilst maintaining accuracy and attention to detail. We require a flexible approach to meet the needs of the service i.e. cover for annual leave, sickness, training at various Health Centre's within the Hull & East Riding area. Excellent communication skills and friendly approachable nature are essential for this role.

About us

At CHCP, we're passionate about people and we know that you are too, that's why we're here isn't it? We recognise that high quality care is delivered by high quality professionals who are appreciated, respected and supported, which is why we want to give all our colleagues the chance to shine.

Work with us and you'll be more than just a number. Our people are our shareholders and their thoughts and opinions are always heard at CHCP you have a real voice.

Compassion is at the heart of our business; we're a team of nearly 2,500 colleagues who work together to deliver first class healthcare to thousands of people living in Hull, the East Riding, Knowsley and St Helens. Local diversity demands diverse roles, that's why we have vacancies to suit everybody. No matter your role at CHCP, we'll support you to thrive.

As the 13th largest social enterprise in the UK, we're pioneering the move towards independent service delivery. Join us on our journey and help us make history.

Job responsibilities

Please see the job description and person specification attached to this job advert for full details on the role.

Person Specification

Experience

• Previous experience of working in an office environment and carrying out general office/administration procedures
• Previous experience of patient appointment booking systems e.g sytstmOne
• Previous NHS experience or working with the public

Qualifications

• Level 3 in Business Administration/Customer Service or equivalent level of knowledge and experience
• Word processing to OCR level 2 standard or ICDL

Knowledge

• Comprehensive knowledge of a range of administration procedures and practices.
• Knowledge of a range of software programmes including Microsoft Word, Excel, Outlook.
• Knowledge of SystmOne functions and other clinical reporting systems
• Knowledge of clinic/appointment programmes
• Knowledge of making every contact count (MECC)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.