Health Care Assistant/ Receptionist & Administrator

NHS; Penrith; On-site; GBP 60,000 - 80,000; Full time

Job description

Job Summary

We are looking for an enthusiastic and well‑organised Health Care Assistant/Administrator to join our small, friendly and busy practice. This role combines patient‑facing clinical duties with essential administrative tasks. Excellent communication skills, a keen eye for detail and the ability to prioritise work effectively are essential.

Responsibilities

• Participate in the achievement of QOF, DES/LES and other targets
• Health promotion activities
• Conduct NHS health checks and learning disability annual health checks
• Register new patients and complete required templates and referrals
• BP monitoring, urinalysis and phlebotomy
• Assist with immunisations and maintain practice records
• Provide lifestyle advice and make any necessary referrals within the practice
• Weight and height monitoring with lifestyle advice
• Greet and check‑in patients, ensuring a warm and welcoming atmosphere
• Schedule appointments and manage the appointment calendar
• Verify patient information and update records as necessary
• Answer phone calls and respond to enquiries in a professional and timely manner
• Maintain cleanliness and organisation of the reception area
• Collaborate with healthcare providers and other staff members to ensure efficient workflow
• Complete relevant clinical forms prior to patients’ appointments to support the GP in running efficient clinics (in person or over the phone)
• Support the GP to make referrals to hospital departments such as SDEC, A&E and arrange patient transport, ambulances etc
• Arrange follow‑up appointments at the GP’s request and support clinical management of patients to ensure a smoother process
• Review documents sent in by patients and code information in the patient records
• Review messages received by the practice and signpost patients to the most relevant appointment
• Support the GP during complex patient appointments, input information onto the clinical systems to ensure a smoother process
• Summarise medical records accurately and support the GP with adequate and accurate summarisation of medical records
• Undertake general administrative duties

Person Specification – Experience

• Previous administrative experience (desirable)
• Previous experience working in a primary care / health care environment / GP practice (desirable)

Person Specification – Qualifications

• Qualified in phlebotomy (desirable)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and a submission for the Disclosure and Barring Service (formerly CRB) will be required to check for any previous criminal convictions.