Health Care Assistant

Lionwood Medical Practice; Norwich; On-site; GBP 20,000 - 30,000; Full time

Job summary

A healthcare provider in Norwich is seeking a Healthcare Assistant to play a crucial role in patient care and safety. Responsibilities include conducting venipuncture, collecting blood samples, and supporting patient management procedures. The ideal candidate should possess NVQ Level 3 in Phlebotomy and relevant skills in communication and attention to detail. This position offers an opportunity to contribute to patient-centered care and participate in a supportive healthcare team.

Qualifications

• Excellent venepuncture skills and proficiency in blood collection techniques.
• Strong communication and interpersonal skills with the ability to interact effectively with patients and colleagues.
• Commitment to maintaining patient confidentiality and privacy at all times.

Responsibilities

• Perform venipuncture and capillary blood collections on patients of all ages.
• Verify patient identity and specimen labelling to maintain sample integrity.
• Collaborate with other healthcare professionals to ensure seamless patient care.

Skills

Venepuncture skills

Attention to detail

Communication skills

Education

NVQ Level 3 Diploma in Phlebotomy

Job description

As a Healthcare Assistant at Lionwood Medical Practice in Norwich, Norfolk, you'll be an integral part of our healthcare team procedures. Your role will ensure and maintain a safe and hygienic work environment, and contribute to the overall patient care experience. You will also be supporting the practice and patients by completing annual reviews in line with local and national guidance.

Main duties of the job

The post holder will carry out any other duties as may reasonably be required to fulfil the objectives of the business.

Carry out NHS Health Checks for eligible patients aged 40-74.

Accurately record and assess patient biometric data including blood pressure, pulse, height, weight, BMI, cholesterol levels, and lifestyle risk factors.

Use appropriate templates on clinical systems to document findings.

Provide patients with basic lifestyle advice or refer to other services as necessary

Ensure understanding of current NHS Health Check protocols and criteria.

Perform venepuncture efficiently and safely, following infection control protocols and consent procedures.

Label and dispatch samples accurately according to practice procedures.

Record all interventions in the patient record system.

Perform ECGs as requested by clinicians.

Ensure correct electrode placement and patient preparation.

Recognise abnormal ECG tracings and promote appropriate escalation.

Support chronic disease reviews as directed by nursing or GP staff.

See appropriate patients for dressings within clinic time.

Chaperone duties as required. Assist in recall and follow-up processes for chronic disease monitoring or preventive health. Maintain accurate, timely, and legible patient records. Follow infection control, safeguarding, and confidentiality policies. Participate in training and development activities as required.

About us

At Lionwood Medical Practice, we are dedicated to providing comprehensive and compassionate healthcare services to individuals and families in Norwich and the surrounding communities. Our practice is committed to promoting wellness, preventing illness, and delivering high-quality care that meets the diverse needs of our patients. The practice has a patient list size of 15,000+ and continues to grow and expand the offering of services to meet the needs of the local resident and their families.

Key Features:

• Patient-Centered Care: We prioritise the well-being and satisfaction of our patients, striving to create a welcoming and supportive environment where every individual feels valued and respected.
• Experienced Healthcare Team: Our team of skilled healthcare professionals, including general practitioners, nurses, and support staff, is committed to delivering personalised care and building long-term relationships with our patients.
• Comprehensive Services: From preventive care and routine examinations to chronic disease management and minor procedures, we offer a wide range of primary care services to address the health needs of patients of all ages.
• Community Engagement: We are actively involved in our local community and work in collaboration with other healthcare providers to promote health and wellness for all residents.

Job responsibilities

Job Description: We are currently seeking a dedicated Phlebotomist/ Healthcare Assistant to join our team. The Phlebotomist/ Healthcare Assistant will play a crucial role in our healthcare delivery system by performing venipuncture and capillary blood collection procedures, ensuring accurate specimen labelling, and maintaining a safe and hygienic work environment. The successful candidate will demonstrate excellent communication skills, attention to detail, and a compassionate approach to patient care.

Key Responsibilities:

• Perform venipuncture and capillary blood collections on patients of all ages, following established protocols and procedures.
• Verify patient identity and specimen labelling to maintain sample integrity and accuracy.
• Prepare blood collection equipment, including needles, syringes, and specimen containers, ensuring proper sterilisation and disposal protocols are followed.
• Adhere to infection control standards and maintain a clean and organised work area.
• Prepare specimens and ensure that they are ready for collection to allow for analysis, thus maintaining proper handling and storage procedures.
• Record and document collection and procedure information accurately, including patient details and information.
• Collaborate with other healthcare professionals to ensure seamless patient care and service delivery.
• Carry out long term condition reviews in line with local and national guidelines.

Person Specification

Qualifications

• NVQ Level 3 Diploma in Phlebotomy or equivalent qualification or equivalent
• Knowledge of relevant health and safety regulations including infection control measures.
• Excellent venepuncture skills and proficiency in blood collection techniques.
• Strong communication and interpersonal skills with the ability to interact effectively with patients and colleagues.
• Attention to detail and accuracy in specimen handling and labelling.
• Commitment to maintaining patient confidentiality and privacy at all times.
• Lionwood Medical Practice is committed to the development of its staff, the practice will support the successful candidate with their training and development needs.
• Previous experience working as a Phlebotomist in a healthcare setting is desirable.
• Previous experience in managing long term conditions.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.