Health Care Assistant

NHS; Birmingham; On-site; GBP 25,000; Full time

Job summary

A prominent healthcare institution in Birmingham seeks a healthcare assistant to provide high-quality, patient-centered care. The ideal candidate will support nurses and work closely with patients while adhering to Care Certificate requirements. Essential skills include effective communication and the ability to handle multiple priorities. This permanent full-time position offers an annual salary of £24,465, with a commitment to creating an inclusive work environment.

Benefits

Family-friendly working arrangements

Flexible working requests considered

Qualifications

• Willingness to work towards the Care Certificate.
• Experience of customer-facing work is essential.
• Recent experience working in a care environment is desirable.

Responsibilities

• Support and observe the patient, reporting any changes to professionals.
• Contribute to patient records with accuracy and confidentiality.
• Undertake training and development as specified by Trust policy.

Skills

Good verbal and written command of English

Ability to communicate effectively

Education

Completed the Care Certificate

English and Mathematics qualification equal to GCSE grade C

Job description

Job Summary

To work as a member of the healthcare team, in the delivery of healthcare that is safe and caring; locally engaged; efficient and innovative. Provide high quality, patient‑centred care under the supervision of qualified staff. Be accountable for your actions and omissions.

Main duties of the job

• Demonstrate knowledge of personal care and related procedures.
• Undertake all training and development courses deemed appropriate for the role as specified by Trust policy and procedure.
• Recognise own level of competence and limitations to ensure safe practice.
• Adhere to the Trust's uniform policy.
• Actively participate in the Trust's appraisal system.
• Support nurses and healthcare professionals in assisting patients with personal hygiene needs (washing, bathing, dressing, toileting, care of nails, hair care, etc.).
• Support and observe the patient, reporting to the registered nurse or healthcare professional any changes that might affect the patient's health and well‑being.

Responsibility For Financial & Physical Resources

• Ensure careful use of ward/department equipment; handling of patient valuables; order ward supplies.
• Maintain stock controls.

Responsibility For Information Resources

• Contribute to the updating of patient records, ensuring accuracy and confidentiality at all times and in line with the Data Protection Act (1998).

About Us

The Royal Orthopaedic Hospital NHS Foundation Trust is one of the largest specialist orthopaedic units in Europe, offering planned orthopaedic surgery to patients locally, nationally and internationally. Our Trust is a very special hospital – big enough to deliver world‑class services and small enough to offer an exceptional patient and staff experience. We are an equal‑opportunities employer, committed to an inclusive culture and supporting a Disability Confident workforce.

We offer a range of inclusive, family‑friendly and flexible working arrangements. Flexible working requests will be considered. If you have a disability and need support with your application or reasonable adjustments, please contact the Recruiting Manager for this position.

Details

• Date posted: 13 January 2026
• Pay scheme: Agenda for Change
• Band: Band 2
• Salary: £24,465 a year (pro rata)
• Contract: Permanent
• Working pattern: Full‑time
• Reference number: 303‑7550560‑A
• Job location: The Royal Orthopaedic Hospital, Bristol Road South, Birmingham, B31 2AP

Person Specification

Qualification & Training

• Essential: Completed the Care Certificate or willingness to work towards the qualification; successful completion of Trust pre‑interview numeracy and literacy tests.
• Desirable: Basic computer skills; English and Mathematics qualification equal to GCSE grade C or above.

Experience

• Essential: Experience of customer‑facing work.
• Desirable: Recent experience working in a care environment.

Knowledge

• Essential: Demonstrate an appreciation of patient needs and the role of the HCA.
• Desirable: Understanding of holistic care.

Skills

• Good verbal and written command of English.
• Ability to communicate effectively with patients, relatives, carers, team members and the wider disciplinary healthcare team.

Other Job Requirements

• Good attendance record.
• Reliable and punctual.
• Able to work shifts to meet the needs of a 24‑hour service.
• Ability to work with competing priorities.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a Disclosure and Barring Service check to ensure suitability for working with vulnerable people.

Employer Details

Name: The Royal Orthopaedic Hospital NHS Foundation Trust

Address: The Royal Orthopaedic Hospital, Bristol Road South, Birmingham, B31 2AP

Website: https://www.roh.nhs.uk/