Head Waiter / Waitress

Caprice Holdings; London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A prestigious restaurant group in London is seeking a talented Head Waiter to oversee the dining experience. You'll manage waitstaff, resolve guest concerns, and ensure a high standard of service in a fast-paced environment. The ideal candidate has proven experience in hospitality and exceptional interpersonal skills. This role offers competitive pay starting at £17.98 per hour and various benefits including generous discounts and opportunities for progression.

Benefits

Generous discount on dining

Opportunities for progression

28 days holiday increasing with service

Recommend a friend bonuses

Exclusive member discounts

Staff recognition programmes

Qualifications

• Proven experience as a Head Waiter or in a similar role within the hospitality industry.
• Strong organizational and communication skills.
• Ability to work in a fast-paced environment.

Responsibilities

• Oversee daily operations of the dining area.
• Supervise and mentor waitstaff.
• Handle guest inquiries and concerns professionally.
• Collaborate with management for events.
• Assist in training front-of-house staff.

Skills

Organizational skills

Communication skills

Interpersonal skills

Problem-solving abilities

Job description

Overview

Bacchanalia, situated in Berkley Square in Mayfair, is a culinary haven celebrated for its avant-garde approach to gastronomy, elegant ambiance, and commitment to culinary mastery. As a beacon of innovative dining, Bacchanalia offers a curated experience that fuses creativity with timeless elegance that is inspired by the ancient Greco-Roman feasts of old. Walking inside transports you to another world as you are surrounded by dazzling statues designed by Damien Hirst, as well as 2,000-year-old pieces.. . We are currently seeking a dedicated and experienced Head Waiter to lead our front-of-house team. As the Head Waiter, you will play a central role in overseeing the dining experience, managing the waitstaff, and contributing to the overall success of our establishment. If you have a passion for hospitality, strong leadership skills, and a commitment to delivering exceptional service, we invite you to be a key influencer at our stunning restaurant.

Responsibilities

• Oversee the day-to-day operations of the dining area, ensuring high service standards.
• Supervise and mentor waitstaff, providing guidance to maintain a positive work environment.
• Handle guest inquiries and concerns with professionalism and prompt resolution.
• Collaborate with the management team to organize and execute private events and functions.
• Assist in training and development programs for front-of-house staff.
• Monitor reservation systems and seating arrangements to optimize guest flow.
• Contribute to maintaining a positive and inclusive atmosphere for both guests and staff.

Requirements

• Proven experience as a Head Waiter or in a similar front-of-house role within the hospitality industry.
• Strong organizational, communication, and interpersonal skills.
• Exceptional problem-solving abilities and a proactive approach to operational challenges.
• Ability to work in a fast-paced environment and manage multiple tasks efficiently.
• Familiarity with reservation systems and basic administrative tasks.

Benefits

• Generous discount off your bill (including drinks), when dining in one of our restaurants across the Group.
• Unrivalled opportunities for progression across the Group.
• 28 days holiday, increasing with length of service up to 5 extra days.
• Recommend a friend scheme with great bonuses per individual referral.
• Exclusive access to our discounts including money off gym memberships, travel, online shopping, gadget, and much more.
• Reward programmes, long service awards, and staff recognition and incentives.

Join our team and be a part of a distinguished establishment committed to delivering unparalleled hospitality. We promote a working environment in which equal opportunity and diversity is recognised, valued, and encouraged.

Experience and Details

Experience: Required
Languages: English – Advanced
Employment: Full-time
Schedule: Full flexibility needed
Salary: £17.98 – £18.03 hourly
Starting time: Immediate start!

About Caprice Holdings:

Caprice Holdings is a market leading prestigious restaurant group, with a rich history and long-standing reputation in the hospitality industry.