Head Waiter / waitress

Chucs Restaurants Limited; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A luxury restaurant in Greater London is seeking an experienced Head Waiter to elevate guest service standards. The successful candidate will deliver exceptional, personalized service while overseeing operations during busy periods. This role requires strong hospitality skills and a polished demeanor, guiding junior staff and ensuring the highest level of service excellence. Knowledge of menu items, along with the ability to anticipate guest needs, is crucial for success in this fast-paced environment.

Qualifications

• Experience in a high-end restaurant environment preferred.
• Ability to resolve guest issues efficiently and professionally.
• Knowledge of menu items, specials, wine list, and allergens.

Responsibilities

• Deliver warm, attentive, and personalized service.
• Oversee flow of service during busy periods.
• Coordinate with team to guarantee timely service.

Skills

Exceptional hospitality skills

Strong product knowledge

Polished presence

Anticipation of guest needs

Job description

Chucs Belgravia is seeking an experienced and service-driven Head Waiter to join our elegant, fast-paced restaurant. The ideal candidate will bring exceptional hospitality skills, strong product knowledge, and a confident, polished presence aligned with the Chucs brand.

Key Responsibilities :

Guest Service Excellence

Deliver warm, attentive, and personalized service to all guests.

Lead service in your section, ensuring flawless guest experience from seating to bill settlement.

Anticipate guest needs and resolve issues efficiently and professionally.

Maintain exceptional knowledge of menu items, specials, wine list, and allergens.

Operational Duties

Oversee the flow of service during busy periods to ensure smooth operations.

Coordinate with hosts, bartenders, runners, and chefs to guarantee consistent, timely service.

Ensure table setups, cleanliness, and overall presentation meet Chucs standards.

Manage daily opening and closing duties.

Leadership & Training

Support the management team by guiding junior staff and helping train new waiters.

Lead by example, demonstrating ...