Head Therapist/ Trainer

Eden Hotel Collection Limited; Cheltenham; On-site; GBP 25,000 - 35,000; Full time

Job summary

A prestigious hotel group in Cheltenham is seeking a qualified Beauty/Spa Therapist for a leadership role in their luxury spa. The ideal candidate will deliver exceptional treatments, mentor team members, and ensure operational excellence. This unique opportunity involves both hands-on treatment and leadership, making it perfect for someone eager to grow in the hospitality industry.

Benefits

31 days of leave, increasing to 33 with service

Monthly tips and fair share of service charge

Exclusive savings at over 800 retailers

Health and wellness plans

Sustainable commuting options

Discounted stays, spa treatments, and leisure

Free parking and meals on duty

Qualifications

• Proven experience in a luxury spa or hotel environment.
• A genuine passion for treatments and helping others grow.
• Flexibility to work weekends and bank holidays.

Responsibilities

• Deliver luxury treatments to the highest standard.
• Act as a role model for the spa team.
• Support Spa Manager by stepping into leadership duties.

Skills

Luxury treatments delivery

Team leadership

Training and mentoring

Operational management

Communication skills

Organizational skills

Education

NVQ Level 3/4 in Beauty/Spa Therapy

Job description

Overview

We’re proud winners of the AA Small Hotel Group of the year 2024-25, rated as a Top 30 Best Place to Work in Hospitality 2024 by The Caterer, and recently crowned Best Employer at the 2025 Springboard Awards for Excellence. This is a unique role that blends delivering exceptional treatments with leading operational excellence, mentoring, and inspiring our therapists and apprentices. It is a newly created role within our 5 bubble spa rated boutique spa, which we anticipate will add real value to the spa, customers, and team.

Responsibilities

• Deliver luxury treatments to the highest standard, exceeding guest expectations every time.
• Act as a role model for the spa team, setting benchmarks in guest experience, treatment delivery, and professional standards.
• Lead training and development for our therapists and apprentices, ensuring continuous upskilling and confidence across the team.
• Drive treatment and operational excellence: from diary and stock management to retail and revenue opportunities.
• Support the Spa Manager by stepping into leadership duties when required.
• Champion innovative techniques such as Hands-Free Massage, ensuring the team can build long and fulfilling careers.
• A qualified Beauty/Spa Therapist with NVQ Level 3/4.
• Proven experience in a luxury spa or hotel environment.
• A genuine passion for both delivering treatments and helping others to grow and develop their skills.
• Strong organisational and operational abilities, with the confidence to balance treatments, training, and spa operations.
• Excellent communication and coaching skills – you enjoy sharing your knowledge, giving feedback, and inspiring confidence in others.
• A natural leader with empathy and patience, able to motivate, mentor, and build a high-performing team.
• Flexibility to work weekends and bank holidays.

What’s in it for me?

• The chance to step up from Senior Therapist to a leadership and training role, while still keeping hands-on with treatments.
• Training in advanced techniques to protect your career longevity.
• Generous Time Off: 31 days of leave, increasing to 33 with service.
• Monthly Tips: Fairly shared service charge/gratuities, all paid on second paydate in the month.
• Discounts & Perks: Exclusive savings at 800+ retailers, gyms, restaurants, days out, and utilities.
• Wellbeing Centre: Access to Hello Fresh recipes, fitness videos, and financial planning tools.
• Health & Wellness Plans: Dental, vision, alternative care, and 24/7 GP access.
• Sustainable Commuting: Cycle-to-Work and Electric Vehicle Leasing options.
• Exclusive EHC Perks: Discounted stays, spa treatments, golf, and leisure at our properties.
• The Happy Hub: Our reward and recognition platform where you can send peer-to-peer cards, earn monetary rewards, be celebrated as Employee of the Month, and receive long-service vouchers.
• Genuine Wellbeing Support: We’re here to support your financial, mental, and physical wellbeing both via our supportive teams and Hospitality Action.
• Employee Comm’s: Stay connected through Eden Engage for all the latest team news.
• Grow with Eden: Develop with us through apprenticeships and leadership programs like RISE & THRIVE.
• Family-Friendly Policies: Enhanced leave and return-to-work financial support for life’s key moments.
• Everyday Essentials: Free parking, meals on duty, uniform provided and a footwear allowance.

Culture and Inclusion

Culture of Collaboration and Care: We work together to create a truly inclusive workplace, where your voice matters and real change happens. Your Voice Matters: Regular surveys that value your input. Real Action: "You said, we did"—because we listen and respond. Sustainability Focus: Employee champions at every hotel and HQ. We’re proud members of the Hoteliers’ Charter, guided by our values of Heart, Honesty, Spirit, and Team. We are committed to equity and welcome talent from all backgrounds and experiences, including underrepresented groups, parents, people living with disabilities, and those bringing diverse perspectives. Follow Life at Eden on Instagram @ehcpeople.