Head Therapist - Six Senses London

InterContinental Hotels Group; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A luxury spa brand in Greater London is seeking a Head Therapist responsible for providing high-quality face and body treatments, training staff, and ensuring excellent guest service. Ideal candidates will have at least 3 years of experience in luxury spas, relevant certifications, and strong knowledge of beauty therapy and hygiene practices. The position demands fluency in English and requires the right to work in the UK, with no sponsorship available.

Qualifications

• 3 years' experience in a similar role in luxury spas with proven results.
• Broad knowledge of anatomy and physiology, massage therapy.
• Understanding various beauty products and appliances.

Responsibilities

• Handle spa menu treatments per brand standards.
• Train hosts on skills and knowledge.
• Ensure treatment rooms are stocked and clean.
• Provide excellent guest service and maintain safety.

Skills

Spa menu face and body treatments

Training others

Hygiene and safety practices

Customer service

Knowledge of beauty and massage therapy

Fluent in English

Education

High school diploma or equivalent

Hospitality diploma/degree preferred

NVQ, ITEC or CIDESCO in massage or beauty therapy

Job description

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As Head Therapist, I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness.

Sustainability, Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and ensure full knowledge and active participation of all our brand initiatives.

Duties and Responsibilities

As Head Therapist, I willassume full responsibility for theefficientoperation in the following:

• Have thorough knowledge and able to perform spa menu face and body treatments as per Six Senses Spas standards.
• Responsible for providing comprehensive training to all hosts, ensuring they acquire the necessary skills and knowledge to perform their roles effectively while aligning with organizational objectives.
• Make sure treatment rooms always have enough supplies as per standards.
• Recommend treatment and products based on lifestyle consultation form and after asking the assessment questions to guest.
• Provide departmental orientation to newly recruited Hosts.
• Evaluate the operations and procedures and suggest improvements to the Spa Management.
• Request and log stock of supplies necessary for the treatment rooms.
• Provide prompt, courteous and accurate service to guests at all times.
• Maintain cleanliness, safety and hygiene of the Spa and treatment rooms.
• Upkeep Six Senses guidelines and standards of service and operation. My performance benchmarks are maintained and exceeded.
• Strictly adhere to LQA standards and guest comments.

Qualifications

To execute the position of Head Therapist, I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following:

• High school diploma or equivalent and at least 3 years’ experience in a similar role in luxury spas and health clubs with proven references. Hospitality diploma/degree from a recognized hospitality school is preferred.
• Graduated or have broad knowledge on anatomy and physiology, massage therapy, beauty therapy at either NVQ, ITEC or CIDESCO.
• Understanding and specialization of various beauty product, aesthetic appliances, its specifications and uses. Knowledge in use of facial, nail or other beauty technology as required to fulfil spa treatments.
• Fluent in English; I understand that additional languages are preferred.

All candidates must hold the right to work in the UK to be considered. Sponsorship is not available for this role.

The above is intended to provide an overview of the role and responsibilities for a Head Therapist at Six Senses London. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.

Six Senses London is an equal opportunity employer. This policy applies to all terms and conditions of employment.

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