Head Spa Therapist & Team Leader

Rbh Hospitality Management; City of Westminster; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading hospitality service provider in the City of Westminster is seeking a passionate Head Therapist. The role involves managing spa operations, ensuring high-quality customer service, and mentoring a team of therapists. Key qualifications include NVQ Level 3 Beauty Therapy and experience in a Senior Therapist role. The company offers various benefits including flexible working arrangements and discounted hotel rates for friends and family.

Benefits

Discounted hotel room rates

Enhanced Maternity and Paternity leave

Flexible working arrangements

Life Insurance

Employee Assistance Programme

Qualifications

• Experience in a Senior Therapist role is preferred.
• Basic IT skills and familiarity with PMS.
• Strong accuracy in financial reconciliation.

Responsibilities

• Coordinate the customer journey and implement best practices.
• Manage the Spa's daily operations and ensure high-quality treatment delivery.
• Supervise and mentor a team of therapists.

Skills

Attention to detail

Communication skills

Sales and marketing

Education

NVQ Level 3 Beauty Therapy

Spa Management Degree

Tools

Property Management Systems (PMS)

Job description

A leading hospitality service provider in the City of Westminster is seeking a passionate Head Therapist. The role involves managing spa operations, ensuring high-quality customer service, and mentoring a team of therapists. Key qualifications include NVQ Level 3 Beauty Therapy and experience in a Senior Therapist role. The company offers various benefits including flexible working arrangements and discounted hotel rates for friends and family.