Head Receptionist (Live-In Available)

Burlington Hotel; Ullapool; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading hotel in Ullapool is seeking a Head Receptionist to oversee the reception team, ensuring exceptional guest service and efficient front desk operations. This role involves managing daily banking procedures, maintaining accurate guest records, and supporting the Front Office Manager. Candidates should have previous reception experience, strong communication skills, and proficiency in hotel management software. This is a full-time position with flexible hours, including weekends and holidays.

Qualifications

• Experience in a supervisory capacity in hotel reception is ideal.
• Proficient in using hotel management software.
• Must possess strong organizational and problem-solving skills.

Responsibilities

• Oversee daily reception activities including guest check-ins and check-outs.
• Ensure professional handling of all guest interactions.
• Manage daily banking procedures including cash handling.
• Maintain accurate guest records and documentation.
• Supervise and support reception staff with regular training.

Skills

Previous experience in a hotel reception or front office role

Strong communication skills

Interpersonal skills

Proficiency in hotel management software

Excellent organizational abilities

Problem-solving abilities

Ability to work flexible hours

Tools

Rezlynx

Microsoft Office

Job description

We currently have an amazing opportunity to join the team as Head Receptionist.

Job Title: Head Receptionist
Department: Front Office
Location: Caledonian Hotel, Ullapool
Reports To: Front Office Manager

Job Purpose

To lead the reception team in delivering exceptional guest service, ensuring smooth front desk operations, and maintaining accurate administrative and financial records.

Key Responsibilities

Guest Services & Front Desk Operations

• Oversee daily reception activities including guest check-in, check-out, and room allocations.
• Ensure all guest interactions are handled professionally, promptly, and with a high level of customer service.
• Resolve guest complaints and issues efficiently, escalating when necessary.
• Maintain a welcoming and organized reception area.

Banking & Financial Duties

• Manage daily banking procedures including cash handling, reconciliation, and deposits.
• Ensure accurate recording of financial transactions and adherence to hotel financial policies.
• Monitor and report discrepancies in cash flow or guest billing.

Administration

• Maintain accurate guest records and ensure all documentation is up to date.
• Prepare daily reports including occupancy, revenue, and guest feedback summaries.
• Support the Front Office Manager with scheduling, training, and performance reviews of reception staff.
• Liaise with other departments to ensure smooth communication and guest satisfaction.

Team Leadership

• Supervise and support reception staff, ensuring high standards of professionalism and service.
• Conduct regular team briefings and training sessions.
• Foster a positive and collaborative working environment.

Skills & Qualifications

• Previous experience in a hotel reception or front office role, ideally in a supervisory capacity.
• Strong communication and interpersonal skills.
• Proficiency in hotel management software (ideally Rezlynx) and Microsoft Office.
• Excellent organizational and problem-solving abilities.
• Ability to work flexible hours including weekends and holidays.