Head of Workforce Management

Zachary Daniels; Birmingham; On-site; GBP 70,000 - 90,000; Full time

Job summary

A multi-site UK retailer is seeking a Head of Workforce Management to drive operational excellence and enhance customer experience across its retail portfolio. This senior role involves leading the workforce strategy to optimize wage spend while balancing service excellence. The ideal candidate will have extensive experience in labour planning and scheduling, and the capability to collaborate effectively with departments including Operations and HR. This position is based in Birmingham.

Qualifications

• Experience in labour planning, forecasting, and scheduling.
• Ability to develop a strategic workforce management approach.
• Strong collaboration skills with various departments.

Responsibilities

• Lead the strategic and operational direction of workforce management.
• Ensure each colleague and shift maximizes impact.
• Work collaboratively with Operations, Finance, HR, and retail leaders.

Job description

Head of Workforce Management

Zachary Daniels is supporting a high-growth, multi-site UK retailer in the appointment of a Head of Workforce Management. With a substantial network of stores and a large, diverse colleague base, the business is investing in smarter, more efficient ways of working as it continues its rapid expansion.

This senior role offers the opportunity for a Head of Workforce Management to shape and deliver a group-wide workforce strategy that drives operational excellence, optimises wage spend, and enhances customer experience across a varied retail portfolio.

The Role

As Head of Workforce Management, you will lead the strategic and operational direction of labour planning, forecasting, scheduling, and optimisation across all stores and support functions.

Reporting into the Chief Operating Officer, the Head of Workforce Management will ensure every hour, colleague, and shift delivers maximum impact-balancing service excellence with commercial efficiency. You will work collaboratively with Operations, Finance, HR, and senior retail leaders to embed a data-led, continuously improving approach to workforce planning.

Key Responsibilities

Develop and deliver a workforce management strategy aligned with commercial priorities and customer …