Head of Technical Account Management & Delivery

NatWest Group; City Of London; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading financial services provider is looking for a Team Manager for Technical Account Managers to oversee and guide multiple client deliverables. The successful candidate will define TAM strategy, own technical client relationships, and drive pre-sales activities. With a proven record in B2B SaaS, candidates should be able to manage and mentor a high-performing team, ensuring effective communication and project reporting. This is a pivotal role in aligning technical solutions with client needs in a fast-paced environment.

Qualifications

• Proven experience in delivering B2B SaaS programs of work.
• Ability to manage and mentor a technical team of TAMs.
• Skills to translate client challenges into technical solutions.

Responsibilities

• Lead the TAM team on multiple client deliverables.
• Define and implement TAM strategy for growth.
• Own technical client relationships.
• Drive pre-sales technical scoping.
• Serve as a point of escalation for the TAM team.
• Manage project delivery and reporting.

Skills

Excellent planning and reporting skills

Managing and mentoring a high-performing technical team

Understanding client commercial challenges

Steering product roadmap based on client interactions

Job description

A leading financial services provider is looking for a Team Manager for Technical Account Managers to oversee and guide multiple client deliverables. The successful candidate will define TAM strategy, own technical client relationships, and drive pre-sales activities. With a proven record in B2B SaaS, candidates should be able to manage and mentor a high-performing team, ensuring effective communication and project reporting. This is a pivotal role in aligning technical solutions with client needs in a fast-paced environment.