Head of Short Lets

Connells Group; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading estate agency in the UK is seeking a Head of Short Lets to establish and lead a new short-let residential department. The role involves developing operational capacity, collaborating with multiple offices, and implementing strategies to maximize revenue and guest satisfaction. This is an exciting opportunity to transform the long-term rental business into a thriving short-let operation with exceptional customer experiences.

Benefits

Generous holiday allowance

Team recognition and awards

Internal social committee events

Perks at Work discount scheme

Responsibilities

• Design, implement, and lead the launch of the new short-let residential department.
• Develop a strategic roadmap to grow the short-let portfolio.
• Identify target markets and growth opportunities.
• Work closely with 36 front-line offices to integrate short-let offerings.
• Provide training and support to facilitate short-let operations.
• Establish processes for property onboarding and management.
• Recruit and build a dedicated team for short-let operations.
• Develop marketing strategies to promote short-let listings.
• Implement pricing strategies to maximize occupancy.

Job description

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Head of Short Lets (Residential) - Department Development & Strategy

To establish and lead a new short-let residential department from the ground up, transforming the existing long-term rental business into a dynamic short-let operation. This role involves developing strategy, building operational capacity, and working closely with 36 front-line offices to expand the short-let portfolio, increase revenue, and deliver exceptional guest experiences.

Key Responsibilities

• Department Development & Strategy: Design, implement, and lead the launch of the new short-let residential department.
• Department Development & Strategy: Develop a strategic roadmap to grow the short-let portfolio aligned with overall business goals.
• Department Development & Strategy: Identify target markets, customer segments, and growth opportunities.
• Cross-Functional Collaboration: Work closely with 36 front-line offices to integrate short-let offerings into existing services.
• Cross-Functional Collaboration: Provide training, resources, and support to offices to facilitate short-let operations.
• Cross-Functional Collaboration: Foster a collaborative approach across teams to ensure consistent standards and practices.
• Operational Setup & Management: Establish processes for property onboarding, management, and guest services.
• Operational Setup & Management: Recruit and build a dedicated team to support short-let operations.
• Operational Setup & Management: Implement property management, booking, and guest communication systems.
• Growth & Revenue Generation: Develop marketing strategies to promote short-let listings across various channels.
• Growth & Revenue Generation: Implement pricing strategies to maximize occupancy and revenue.
• Growth & Revenue Generation: Monitor performance metrics and adjust tactics accordingly.

Why join us?

• Generous holiday allowance increasing with length of service
• The opportunity to work for one of Englands' oldest estate agencies known for delivering excellent customer service.
• Team recognition and awards
• Our very popular internal social committee connecting colleagues through sport and other social fun events.
• You will also be entitled to our award winning `Perks at Work` discount scheme offering staff along with their family & friends excellent discounted property services