Head of Service & Operations

Aggreko; Glasgow; On-site; GBP 150,000 - 200,000; Full time

Job summary

A global energy solutions provider in Glasgow is seeking a skilled IT Operations Leader. The role focuses on leading the strategy for IT infrastructure and service delivery while building high-performance teams and managing vendor partnerships. Ideal candidates will have strong leadership and strategic thinking abilities, along with proven experience in delivering IT services at scale. This position offers competitive salary, generous benefits, and opportunities for personal development.

Benefits

Competitive salary and benefits package

Generous holiday entitlement

Focus on personal development

Paid time off for volunteering

Employee Assistance Programme

Qualifications

• Proven experience delivering IT services at scale in a global environment.
• Strong commercial acumen with platform and service vendors.
• Exceptional leadership skills to motivate teams.

Responsibilities

• Lead the strategy and execution of global IT infrastructure.
• Ensure secure, reliable, and scalable network and services.
• Manage key vendor partnerships to maximise innovation.

Skills

Leadership skills

Strategic thinking

Commercial acumen

IT service delivery

Innovation

Job description

We're a global leader in providing energy solutions that help businesses grow and communities thrive. We work as a team and we’re proud of the difference we make to customers, to local communities, and towards a sustainable future for the world.

Why Aggreko?

• A competitive salary and benefits package
• Generous holiday entitlement, with option to ‘buy’ or ‘sell’
• A focus on continued personal development
• Paid time off work for volunteering in the community
• Access to our Employee Assistance Programme which helps promote and support a healthy lifestyle

What you’ll do:

• Lead the strategy and execution of Aggreko’s global IT infrastructure and service delivery operations, including the service desk.
• Ensure our network, cloud, data centre, and end user compute roadmaps are secure, reliable, scalable, and future-proof.
• Build, motivate, and develop a high-performance team, fostering strong customer service, continuous improvement, and a “shift-left” ethos.
• Manage key vendor partnerships to maximise value, leverage innovation, and optimise third-party spend.
• Define robust governance, working with Enterprise Architecture and IT Security to ensure effective controls that maintain ISO27001 certification and achieve SOX compliance.
• Drive operational excellence by delivering strong performance across core ITIL processes—including Major Incident and cyber incident response.
• Track and continuously improve service performance through SLAs, KPIs, and automation-driven efficiency.

You’ll have the following skills and experience:

• Proven experience delivering IT services at scale in a global environment, balancing operational reliability with innovation.
• Strong commercial acumen and the ability to build effective partnerships with platform and service vendors.
• Strategic thinking and the ability to set direction in a complex, fast-moving technology and business landscape.
• Exceptional leadership skills, with the ability to motivate teams, navigate competing priorities, and drive high performance.
• A pragmatic, delivery-focused mindset with a passion for improving user experience and operational excellence.

Find out more and apply now.

Bring your energy. Grow your career.

Equal employment opportunity

We welcome people from different backgrounds and cultures, and respect people’s unique skills, attitudes and experiences. We encourage everyone to be themselves at work because we know that’s how we do our best, for each other, for our customers, for the communities where we work, and for our careers.

We are an equal opportunity employer. If you apply for a role at Aggreko, we will consider your application based on your qualifications and experience, and not on your race, colour, ethnicity, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.