Head of Retail

TipTopJob; St Helens; On-site; GBP 35,000 - 40,000; Full time

Job summary

A leading sports club in St Helens is seeking a Head of Retail and Merchandise to drive the retail strategy across all channels. The successful candidate will manage P&L, oversee stock management, and ensure top-notch supporter experiences. Proven senior retail leadership and experience with e-commerce are essential. The role will involve weekend work, particularly on matchdays. This is an opportunity to lead a passionate team and enhance the club's retail operations.

Benefits

Performance-related bonus available

Additional club benefits and matchday perks

Qualifications

• Proven senior retail leadership experience (Head of Retail / Senior Retail Manager level desirable).
• Experience in multi-channel retail, including e-commerce.
• Strong understanding of buying, merchandising, stock management and supplier negotiation.

Responsibilities

• Lead and deliver the club's retail and merchandise strategy across channels.
• Drive revenue, margin and profit growth with full P&L ownership.
• Manage key relationships with manufacturers, suppliers, and partners.

Skills

Proven senior retail leadership experience

Experience in multi-channel retail

Strong understanding of buying and merchandising

Experience managing budgets

Strong leadership and people management

Analytical and results-driven mindset

Job description

Salary A GBP 35:40k per annum (dependent on experience)

The Totally Wicked Stadium, St Helens

Full:time, Permanent

Benefits

• Performance:related bonus available
• Additional club benefits and matchday perks

About St Helens R.F.C.

St Helens R.F.C. is one of the most successful and historic clubs in British rugby league, with a proud heritage, a passionate supporter base, and a strong community presence.

The club operates in a modern, commercially driven environment, with retail and merchandise playing a key role in revenue generation, brand visibility, and supporter engagement.

With continued ambition both on and off the field, St Helens R.F.C. is investing in its commercial operations to ensure sustainable growth and an exceptional experience for fans, partners, and players alike.

Role Purpose

The Head of Retail and Merchandise will lead the end:to:end retail and merchandise strategy for St Helens R.F.C., ensuring a high:performing, commercially focused retail operation that strengthens the clubs brand, drives revenue growth, and delivers an outstanding supporter experience.

This is a senior leadership role with full accountability for all retail channels, including stadium retail, matchday operations, e:commerce, and product development.

The role also plays a critical part in supporting the professional teams through the provision of performance:critical apparel and equipment.

Key Responsibilities

• Lead and deliver the clubs retail and merchandise strategy across stadium, matchday and e:commerce channels.
• Drive revenue, margin and profit growth, with full ownership of the retail P and L, budgets and forecasts.
• Oversee buying, merchandising, pricing and stock management to maximise sales and availability.
• Manage key relationships with kit manufacturers, suppliers, licensors and distribution partners.
• Develop and grow the clubs online store, using data and insight to improve performance and customer experience.Ensure all retail operations deliver a high:quality, on:brand supporter experience.
• Ensure the professional teams apparel, kit and equipment requirements fully met, working closely with Performance, Coaching and Operations teams.

Essential Experience

• Proven senior retail leadership experience (Head of Retail / Senior Retail Manager level desirable).
• Experience in multi:channel retail, including e:commerce.
• Strong understanding of buying, merchandising, stock management and supplier negotiation.
• Experience managing budgets and full retail P and L responsibility.
• Background in sports, leisure or branded consumer products desirable.

Skills and Attributes

• Highly commercial, results:driven mindset.
• Strong leadership and people management capability.Confident communicator with excellent stakeholder management skills.
• Analytical, organised and comfortable working in a fast:paced environment.Passionate about supporter experience and brand quality.

Additional Information

• Some evening and weekend work will be required, particularly on matchdays.
• Occasional travel for supplier meetings and events.

Interested

If you feel that you possess the relevant skills and experience then Apply and cover letter by return.