Head of Property Management

Connells Group; City Of London; On-site; GBP 125,000 - 150,000; Full time

Job summary

A leading property management firm in the UK is looking for a Head of Property Management to oversee the property management function. The ideal candidate will have proven experience in property management leadership and deep industry knowledge, including lettings legislation. This senior role will ensure compliance, drive income performance, and maintain high standards across the portfolio.

Qualifications

• Proven experience leading a property management department.
• Deep knowledge of the UK lettings and property management industry, including relevant legislation and emerging trends.

Responsibilities

• Lead and manage property management teams across all PMCs.
• Oversee all aspects of property management operations.
• Drive key income streams and ensure targets are achieved.

Skills

Leadership

Compliance knowledge

Market insights

Training and coaching

Education

ARLA qualified (Level 4 or equivalent)

Job description

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Head of Property Management

The Head of Property Management will lead the property management function across John D Wood and Co. and its associated brands - Aspire, APW, and CHK Mountford. This senior leadership role will be responsible for overseeing all aspects of property management operations, ensuring best-in-class service delivery, driving income performance, and maintaining the highest standards of compliance and professionalism across the portfolio.

• Lead, inspire, and manage property management teams across all PMCs.
• Foster a culture of accountability, collaboration, and excellence across the department.
• Work closely with board-level executives to provide strategic insights and updates on market conditions, lettings legislation, and business performance.
• Oversee the management of all occupied units across the business and its brands.
• Maintain oversight of the lettings portfolio, ensuring compliance, efficiency, and client satisfaction.
• Drive key income streams including renewals income and property management income, ensuring targets are achieved or exceeded.
• Monitor and manage the retention of occupied units within the managed portfolio.
• Lead, train, coach, and mentor property management staff to achieve professional growth and high performance.
• Conduct regular performance reviews and ensure robust people management processes are in place.
• Maintain a strong understanding of HR best practices and support the professional development of all team members.
• Compliance & Legislation
• Serve as one of the company's subject matter expert on lettings legislation, including the Renters' Rights Bill and other regulatory frameworks.
• Ensure all processes and documentation comply with ARLA Propertymark standards and relevant legal requirements.

About you

• Proven experience leading a property management department
• Deep knowledge of the UK lettings and property management industry, including relevant legislation and emerging trends.
• ARLA qualified (Level 4 or equivalent preferred).