Head of Product

Direct Line Group; Greater London; Hybrid; GBP 150,000 - 200,000; Full time

Job summary

A leading insurance provider in the UK is seeking a Head of Product for their Motor Direct division. This key role involves setting and executing the business strategy, overseeing commercial performance, and leading initiatives to enhance customer experience across multiple brands. Ideal candidates will have over 5 years of relevant experience and demonstrable skills in stakeholder management, driving innovation, and a strong understanding of P&L responsibilities. The position supports a hybrid work model and offers competitive benefits.

Benefits

Flexible annual leave

9% employer pension contribution

Annual bonus up to 20%

Free private medical cover

50% off insurance products

Free Green Flag breakdown cover

Life assurance

Income protection

Access to company car

Retail discounts

Qualifications

• 5+ years of experience in leading a commercial area, including P&L management.
• Demonstrable experience in innovating products and services.
• Comfortable operating at Executive Committee level.

Responsibilities

• Set strategy and plans for the Motor Direct business.
• Accountable for overall commercial performance and P&L.
• Lead trading performance and action decisions accordingly.

Skills

Strategic thinker

Strong commercial acumen

Stakeholder management

Numerical analysis

Cross-discipline collaboration

Job description

Head of Product (Motor Direct)

About us

This is a unique opportunity to play a pivotal role shaping the next phase of Direct Line’s retail growth.

As Head of Motor Direct, you will be a key member of the ‘Direct to Consumer’ leadership helping to define and deliver a bold strategy to grow Direct Line’s Retail business.

You will be responsible for the commercial and customer outcomes for the Motor products across our Direct Line, Churchill and Privilege brands and have accountability ranging from daily trading performance, managing customer experience through to identifying and delivering strategic initiatives for your area.

What else you'll be doing:

• Set the strategy and plans for the Motor Direct business that align and support delivery of the overall Retail strategy.
• Accountable for the overall commercial performance and P&L of your area.
• Continuously prioritise plans and activity for the area, ensuring required resource in place to maximise value.
• Lead trading performance of the area, identify and delivering actions to ensure performance in line with plans and taking corrective action where required.
• Work with colleagues from across the business to deliver plans – including Chief Underwriting Office, Data & Analytics, Operations, Claims and CIO.
• Embed a culture of customer centricity across the area.
• Use both internal and external data and insight to inform decision making.
• Ensure a strong control framework in place across the value stream, in line with the Enterprise-wide Risk Management Strategy and Framework.
• Build and develop a highly skilled and motivated team across the value stream.

What we're looking for:

• Strategic thinker with the ability to translate this into a clear strategy and product roadmap.
• Highly numerate, with strong commercial acumen.
• 5 years+ experience of leading a commercial area, including P&L management is desirable.
• Demonstrative experience in innovating and continuously improving products and services for commercial and customer benefit.
• Strong stakeholder management skills – able to encourage cross-discipline collaboration in order to achieve business goals and overcome organisational challenges.
• Comfortable operating at Executive Committee (ExCo) and ExCo-1 level.

Benefits:

We wouldn’t be where we are today without our people and the wide variety of perspectives and life experiences they bring. That’s why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role. Core benefits include:

• Flexible annual leave – You also have the option to buy or sell up to 5 days each year too, to suit you the way you want it to!
• 9% employer contribution into your pension – regardless of whether or not you pay into the pension plan. You can also opt to take this is a cash benefit instead.
• Annual bonus of up to 20%
• Free private medical cover for you!
• 50% off home, motor and pet insurance
• Free Green Flag breakdown cover
• Life assurance
• Income protection
• Access to company car and cycle-to-work schemes
• Retail discounts for your everyday shopping needs

Ways of Working

Our hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in the office 50% of their time, and we'll consider the flexible working options that work best for you. Read our flexible working approach .

We recognise and embrace people that work in different ways so if you need any reasonable adjustments within this recruitment process, please reach out to us and we can discuss how we can support you with this.

We want everyone to get the most out of their time at DLG. Which is why we’ve looked beyond the financial rewards and created an offer that takes your whole life into account. Supporting our people to work at their best – whatever that looks like — and offering real choice, flexibility, and a greater work-life balance that means our people have time to focus on the things that matter most to them. Our benefits are about more than just the money you earn. They’re about recognising who you are and the life you live.

Be yourself

Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers.

We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.

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