Head of Product Design

HSBC; Greater London; Hybrid; GBP 150,000 - 200,000; Full time

Job summary

A global banking and financial services company is seeking a Senior Product Design Lead to join its International Wealth and Personal Banking Global Design Team in London. In this hands-on leadership role, you will manage a team of 10-15 designers while ensuring a user-centered approach across banking products. Responsibilities include driving design vision, ensuring accessibility, and collaborating with senior stakeholders. This hybrid role offers a competitive pay package and development opportunities.

Benefits

Private healthcare

Enhanced maternity and adoption pay

Contributory pension scheme

Qualifications

• Extensive experience leading multidisciplinary design teams in complex environments.
• Impactful design portfolio showing strategic thinking and design across UX/UI.
• Exceptional communication and influencing skills.

Responsibilities

• Define and drive vision for digital experiences.
• Manage, mentor, and grow a high-performing design team.
• Ensure design quality and accessibility across all experiences.
• Collaborate with senior stakeholders to represent customer voice.
• Stay strategically hands-on with design work as needed.

Skills

Design leadership

Stakeholder management

User-centered design

Strategic thinking

Job description

Some careers shine brighter than others. If you’re looking for a career that will help you stand out, join HSBC, and fulfill your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Join HSBC’s International Wealth and Personal Banking (IWPB) Global Design Team and help shape exceptional digital experiences for millions of customers around the world. We're looking for a confident and collaborative Senior Product Design Lead who can manage a high-performing team while challenging stakeholders and advocating for user-centred design across our banking products.

This is a hands‑on leadership role ideal for someone who can balance strategic direction with practical design work when needed. You’ll play a key role in aligning product design with customer needs, business goals, and technical feasibility, all while elevating the craft of design across a complex, fast‑moving environment.

As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK‑based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

We are currently seeking an experienced individual to join this team in the role of Senior Product Design Lead.

In this role, you will:

• Define and drive vision: Translate customer needs and business goals into a clear, inspiring design vision. Set the strategic direction for digital experiences that scale across journeys, products, and channels.
• Lead and develop a high‑performing team: Manage, mentor, and grow a team of 10–15 designers. Build a strong, inclusive culture that enables people to thrive, and raise the quality bar through structured feedback, coaching, and development.
• Champion quality and accessibility: Own the end‑to‑end design standard. Ensure consistency, usability, and accessibility across all experiences by evolving our use of design systems and advocating for inclusive, user‑centered design practices.
• Collaborate with influence: Act as a strategic partner to senior stakeholders in Product, Tech, Research, and Business. Build trusted relationships, challenge thinking where needed, and represent the customer voice in decision‑making forums.
• Stay strategically hands‑on: Remain close to the work—whether guiding design reviews, refining strategy, or occasionally contributing to critical design artefacts. You bring craft, but also know when to delegate and step back.

To be successful in this role you should meet the following requirements:

• Proven design leadership at scale: Extensive experience leading multidisciplinary design teams in complex organisations, ideally within regulated environments such as financial services, healthcare, or telecoms.
• Impactful design portfolio: A portfolio that shows a blend of strategic thinking and hands‑on design across UX, UI, interaction, and systems, demonstrating clear impact on users and business outcomes.
• Strong strategic and delivery balance: An ability to think big and set long‑term direction while pragmatically navigating day‑to‑day priorities, blockers, and delivery pressures.
• Excellent stakeholder management: Exceptional communication and influencing skills, with a track record of shaping outcomes through collaboration with senior cross‑functional partners.
• Recognise thought leadership: A clear point of view on the future of product design, with a track record of driving design maturity, influencing best practices, and elevating design’s role within the wider organisation.

This is a hybrid role based in London.

Opening a world of opportunity.

You’ll achieve more when you join HSBC.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk.

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