Head of Product - Back Office Operations

InvestEngine; Remote; GBP 90,000 - 120,000; Full time

Job summary

A modern investment service in the UK is seeking a Head of Product – Back Office Operations to design and lead back-office automation strategies. This pivotal role involves reducing manual tasks, ensuring compliance, and building systems for operational excellence. Ideal candidates will have experience in product ownership within retail investment operations, a deep understanding of operational processes, and the ability to lead cross-functional teams. This position offers a flexible work environment with opportunities for growth and collaboration.

Benefits

Flexible working hours

Growth opportunities

Supportive team environment

Qualifications

• Proven experience within product ownership or operational automation, ideally in retail investment operations.
• Strong delivery track record for automation roadmaps.
• Expertise in embedding compliance by design.

Responsibilities

• Own and deliver the back-office automation strategy with focus on scalability.
• Translate business needs into automation roadmap.
• Lead automation initiatives across operational areas.

Skills

Product ownership

Operational automation

Compliance integration

Data-driven decision-making

Process mapping

Tools

Retool

Job description

About InvestEngine

InvestEngine is everything the modern investor should need.

Unbeatable value, market-leading automation, and built for easy, long-term investing. We’ve built a strong foundation, have over £2billion invested, award-winning service, and a passionate team, now we’re ready to scale.

About the Role

We’re looking for a Head of Product – Back Office Operations to lead the design and delivery of InvestEngine’s back-office automation strategy.

This role is pivotal in shaping a cost-efficient, compliant, and scalable operational foundation for our growth. You’ll be responsible for reducing manual work, embedding compliance by design, and building systems that enable operational excellence.

Working at the intersection of Product, Operations, and Technology, you’ll translate complex business requirements into a cohesive automation roadmap that strengthens every part of InvestEngine’s operational backbone. You’ll also lead the cross-functional Ops Automation Guild, driving collaboration and alignment across the organisation.

What You’ll Do

• Own and deliver the end-to-end back-office automation strategy, focusing on scalability, compliance, and operational efficiency.
• Translate business requirements into a clear automation roadmap and measurable delivery milestones.
• Lead delivery of automation initiatives across core operational areas (e.g. CASS reconciliations, journals, workflow automation, CRM migrations).
• Embed compliance by design and ensure auditability and traceability are built into automated processes.
• Drive measurable reductions in manual work and operational errors through smart process redesign and data-led prioritisation.
• Build and lead a cross-functional Ops Automation Guild to foster collaboration and continuous improvement across teams.

What We’re Looking For

• Proven experience within product ownership or operational automation, ideally within retail investment operations.
• Deep understanding of back-office and middle-office processes in retail investment products or asset servicing.
• Strong delivery track record — able to define, own, and execute automation roadmaps end-to-end.
• Expertise in embedding compliance by design and integrating audit controls into product workflows.
• Skilled in data-driven decision-making, process mapping, and optimisation for scale.
• Confident influencing across teams and senior stakeholders, aligning Product, Operations, Compliance, and Tech.

Nice to Have

• Experience working with Retool, or similar workflow automation platforms.
• Background in leading or contributing to automation guilds or design councils.
• Experience managing migrations from legacy systems (e.g. Django, CRM) to scalable automated frameworks.

How We Work

We’re a lean, fast-moving team that values clarity, ownership, and transparency.

You’ll have the freedom to experiment, the responsibility to follow through, and the backing of a team that values clear thinking and open dialogue. We believe in solving problems at the root, not just treating the symptoms.

What We Offer

Impact from day one

You’ll take meaningful work from the start, tackling real challenges that drive the stability, efficiency, and growth of our business.

Room to grow

As we scale, you’ll have opportunities to expand your responsibilities, influence how we work, and help shape our long‑term direction.

Transparent and open culture

We share decisions openly, keep communication channels clear, and encourage collaboration across every part of the business.

Supportive, high-calibre team

Work alongside talented professionals who are experts in their fields — smart, driven, and generous with their knowledge.

Remote first and flexible

Work in the way that best suits you. We focus on results, not rigid hours, and trust you to manage your time effectively.

Our Hiring Process

• Introductory call with our Talent team
• Gamified cognitive assessment to understand how you think and problem-solve
• Interview panel : two interviews, each with two people from the team you’d be working with. May include a practical task.