Head of Planned Care Transformation | Croydon Health Services NHS Trust

CROYDON HEALTH SERVICES NHS TRUST; Greater London; On-site; GBP 70,000 - 90,000; Full time

Job summary

A healthcare organization in Greater London is seeking a visionary leader to transform Planned Care services. The role involves managing large-scale programmes to redesign care pathways and reduce waiting times, ensuring high-quality patient outcomes. Candidates should possess strong leadership and strategic thinking skills, with a proven track record in healthcare transformation. This is a critical role requiring collaboration with various stakeholders and dedication to improving patient care.

Qualifications

• Proven experience in leading complex transformation programmes within healthcare or similarly regulated environments.
• Strong understanding of elective care pathways and performance improvement.
• Exceptional leadership, communication, and stakeholder engagement skills.
• Strategic thinker with a hands-on approach to problem-solving and innovation.

Responsibilities

• Lead large-scale transformation programmes to improve efficiency, quality, and sustainability of planned care.
• Collaborate with clinical, operational, and executive teams to deliver innovative solutions aligned with national targets.
• Use data-driven insights and improvement workshops to enhance performance.
• Manage programme budgets and ensure timely delivery of benefits.
• Develop and implement transformation strategies aligned with national priorities.

Skills

Leadership

Healthcare management

Stakeholder engagement

Strategic thinking

Communication

Job description

Are you a visionary leader with a passion for driving transformational change in healthcare? Do you thrive in complex environments where innovation, collaboration, and strategic thinking are key to delivering outstanding patient care? We are seeking an exceptional individual to lead the transformation of our Planned Care services. You will spearhead high-impact initiatives to redesign elective care pathways, reduce waiting times, and improve patient outcomes across acute hospital services.

Responsibilities

• Lead large‑scale transformation programmes to improve efficiency, quality, and sustainability of planned care.
• Collaborate with clinical, operational, and executive teams to deliver innovative solutions aligned with national targets, including RTT standards.
• Use data‑driven insights and rapid improvement workshops to boost productivity and performance.
• Manage programme budgets and ensure delivery of benefits on time and within scope.
• Act as a strategic partner to the Executive Team and Director of Transformation.
• Lead strategic and operational initiatives to improve the efficiency, quality, and sustainability of planned care services across the Trust.
• Develop and implement transformation strategies aligned with national and local priorities, ensuring delivery against key performance targets such as RTT and cancer waiting times.
• Lead complex, cross‑functional transformation programmes across outpatient services, elective surgery, diagnostics, and day‑case procedures.
• Line manage and develop a high‑performing transformation team, fostering a culture of continuous improvement and innovation.
• Collaborate with clinical leaders, operational teams, and external partners across the Integrated Care System to deliver integrated care pathways.
• Oversee programme governance, reporting, and benefit realisation, ensuring projects are delivered on time, within budgets, and to a high standard.
• Drive cultural and operational change, supporting staff through transitions and embedding new ways of working.
• Manage programme budgets and resources effectively, ensuring value for money and alignment with the Trust's financial goals.

This is a high‑impact leadership role requiring strategic vision, operational expertise, and a passion for improving patient care.

Qualifications

• Proven experience in leading complex transformation programmes within healthcare or similarly regulated environments.
• Strong understanding of elective care pathways and performance improvement.
• Exceptional leadership, communication, and stakeholder engagement skills.
• Strategic thinker with a hands‑on approach to problem‑solving and innovation.