Head of Operations (Wales)

The Nelson Trust; Cardiff; On-site; GBP 125,000 - 150,000; Full time

Job summary

A community service organization is seeking a Head of Operations to empower women and drive operational excellence. You will lead daily operations, manage budgets, and develop strategic plans to enhance women's community services. The role requires strong leadership skills, budget management experience, and the ability to engage effectively with stakeholders. Join us in making a profound impact on women's lives.

Benefits

Competitive salary and benefits package

Professional development opportunities

Supportive and inclusive work environment

Qualifications

• Dynamic leader with a passion for empowering women.
• Experience in operational excellence and organisational growth.
• Ability to engage with community stakeholders.

Responsibilities

• Lead and oversee the daily operations of all services.
• Develop and implement strategic plans for women's services.
• Manage budgets and ensure sustainable growth.
• Foster collaboration and compliance within the organisation.
• Engage with stakeholders to strengthen support networks.

Skills

Leadership

Budget management

Strategic planning

Collaboration

Job description

Head of Operations - Women’s Community Services

Empowering Women's Lives, Leading Operational Excellence

Are you a dynamic leader with a passion for empowering women and driving operational excellence?

Join our team as the Head of Operations and make a meaningful impact in advancing community services dedicated to diverting women and young adults away from the criminal justice system and into support at the earliest opportunity.

Responsibilities:

1. Lead and oversee the daily operations of all services, ensuring the highest quality and efficiency.
2. Develop and implement strategic plans to expand and improve women's community services.
3. Manage budgets and financial planning to ensure sustainable growth and impact.
4. Foster a culture of collaboration, respect, and accountability within the organisation.
5. Ensure compliance with all relevant laws, regulations, and organisational policies.
6. Work closely with the executive team to align operational strategies with organisational goals.
7. Engage with community stakeholders, partners, and donors to strengthen support networks.

What We Offer:

1. A fulfilling career with the opportunity to make a tangible difference in women’s lives.
2. Competitive salary and benefits package.
3. Professional development opportunities.
4. A supportive and inclusive work environment.

About Us:

We are a mission-driven organisation committed to creating safe, inclusive, and empowering spaces for women in need.

The Nelson Trust provides holistic support for women involved with the Criminal Justice System (CJS) with the aim of diverting women from the criminal justice system and into support at the earliest opportunity. Our services span the CJS including early intervention, arrest diversion, probation orders, and through the gate and resettlement support for women released from HMP Eastwood Park.

Our Women’s Centres offer gender-responsive, trauma-informed practical and emotional support and interventions to address needs including housing, substance misuse, health, finance, previous trauma, children & families, and education, training, and employment. The Centres are a unique resource—a safe, women-only space where a wide range of problems related to offending, safety, and well-being can be addressed in a warm and supportive environment with the aim of diverting women from the criminal justice system and into support at the earliest opportunity.

Note: Due to the nature of the work carried out in our Women’s Centres, this role is restricted to female applicants only in accordance with the provisions of the occupational requirement (Equality Act 2010, pursuant to Schedule 9, Part 1).

The Nelson Trust is committed to safeguarding; the successful applicant will be required to undergo an enhanced Children & Adults DBS check.

We have become known for the quality of our work and ability to provide bespoke care and support services. While we are proud of our achievements so far, we are ambitious and want to continue to grow and diversify our workforce. We recognise that employees from different backgrounds bring unique knowledge, perspectives, and experiences, and we are committed to increasing the diversity of our workforce. We welcome applications from individuals across all sectors of society.

Application Details:

To apply, please complete an application form or submit your CV and a cover letter outlining your experience and vision for the role. The closing date for applications is 14th September 2025.

Join us in making a difference and championing excellence in women's community services. Together, we can empower women to thrive, grow, and achieve their fullest potential.