Head of Operations (Midlands)

Novus Property Solutions; Stoke-on-Trent; On-site; GBP 75,000 - 95,000; Full time

Job summary

A leading property solutions company in the United Kingdom is seeking a Head of Operations to oversee its Midlands region. This pivotal senior role involves driving operational performance, maintaining long-term contracts, and leading a team of around 100 employees. Successful candidates will have substantial experience in Social Housing and strong stakeholder management skills. The position offers an attractive salary, annual bonus, company car, and various benefits aimed at fostering a supportive work environment.

Benefits

Attractive salary & benefits

Annual bonus

Company Car

27 Days Holidays plus options

Company pension scheme – up to 7.5%

Discounted Healthcare Scheme

Qualifications

• Substantial experience within Social Housing.
• Proven ability to lead and motivate large operational teams.
• Full UK driving licence and ability to undertake a DBS check.

Responsibilities

• Drive operational performance and deliver excellent customer outcomes.
• Oversee regional P&L and report performance at Board level.
• Build long-term strategic client relationships.

Skills

Stakeholder relationship skills

Team leadership

Commercial acumen

Customer-centric service delivery

Job description

Head of Operations (Midlands Region)

Location: Midlands Region.

Our Head of Operations is a pivotal senior leadership role in Novus. You will be the driving force behind the success of our Midlands region, overseeing several multi million long term contracts that offer both security and stability to the business. The region spans from Stoke on Trent, down to the Birmingham and West Midlands, across to Derby and Nottingham, with a total regional turnover circa £35m.

Focused on delivering high‑quality planned refurbishment projects within Social Housing environments, you will set the vision for your region and lead a team of around 100 employees plus subcontractors. You’ll be supported by well‑established teams, a Commercial team focused on regional cost control and financial performance, and Operational team focused on delivering exceptional customer service, with health and safety embedded in everything we do.

What’s in it for you?

• Attractive salary & benefits to suit you
• Annual bonus
• Company Car with access to EV salary sacrifice scheme
• 27 Days Hols & BH plus the option to buy or sell holidays
• Company pension scheme – up to 7.5%
• We also offer a Discounted Healthcare Scheme, High street & lifestyle discounts including Taste card, a day paid volunteering per year, length of service awards, and more…

An outline of your responsibilities as a Head of Operations

• Drive operational performance and deliver excellent customer outcomes aligned to service level standards
• Oversee regional P&L, regularly reviewing commercials and reporting performance at Board level
• Provide clear vision, direction and goals, ensuring all teams understand their contribution
• Build long‑term, strategic client relationships
• Provide regular strategic and operational updates to the Board
• Identify opportunities to expand services with existing clients and produce robust business cases for new work
• Use networks to identify new clients and services, presenting strong commercial proposals
• Ensure appropriate due diligence is completed ahead of all bids
• Champion talent development and succession planning across the region

About You

You’ll be an experienced senior Head of Operations leader, ideally with substantial experience within Social Housing. You will bring strategic foresight, commercial acumen, and a passion for delivering high‑quality customer‑centric services. You’ll be comfortable leading large teams, influencing stakeholders at all levels, and driving performance across diverse programmes of work.

You Will Also Need

• Strong stakeholder and client relationship skills
• A proven ability to lead, motivate and develop large operational teams
• A full UK driving licence and to undertake a DBS check

A Little Bit About Us

Novus Property Solutions is a dynamic, award‑winning property maintenance, refurbishment, compliance, and decarbonisation specialist with more than 700 colleagues in 20 locations across Great Britain, providing a combination of local knowledge and national strength. We are a social and environmentally responsible family‑owned business with a rich 127‑year heritage, delivering a range of bespoke services and solutions to a wide variety of clients. Our vision is to be the leader in building and maintenance solutions, delivered with compassion and care for the communities in which we operate.

At Novus Property Solutions we value people, and we are committed to building an inclusive and diverse workplace that enables our people to bring their full selves to work. We understand for many reasons that people very rarely meet all the criteria laid out in the job advert, so, we encourage you to apply for the role even if you do not meet all the criteria or hold all the qualifications. You may be just who we are looking for to join our award‑winning Property Maintenance company in this, or another role.