Head of Operations | Farm

King; Greater London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading interactive entertainment company in Greater London is seeking a Head of Operations to align strategy with execution and enhance delivery performance across Product Areas. You will serve as a strategic partner to the leadership team, support the development of a Senior Operations Specialist, and leverage data for continuous improvement. Ideal candidates will have experience in operations leadership within gaming or tech sectors, strong communication skills, and a history of organizational change.

Qualifications

• Experience in games, consumer tech or digital industries.
• Ability to design and scale operating systems.
• Strong background in business operations.

Responsibilities

• Define strategic priorities and translate them into actionable plans.
• Lead internal communications to connect strategy with purpose.
• Manage and develop a Senior Operations Specialist.

Skills

Experienced operations leader

Cross-functional planning

Stakeholder-influence skills

Organizational change

Job description

Job Description

Farm Heroes Saga is one of Kingdom's beloved casual game titles with millions of daily players delivering strategic match‑3 puzzles in a heartwarming Farm universe that brings joy to players around the world. You will design and evolve Farms operating model and integrate leadership priorities—turning strategy into execution through clear systems cadences and team practices so our teams can deliver impact faster and more predictably. You will report to the Head of Farm and act as a strategic thought partner. You will also manage a Senior Operations Specialist and support their growth and development.

Your Role Within the Kingdom

As Head of Operations for Farm you’ll partner closely with the Head of Farm and the Farm Leadership Team (FLT) to define strategic priorities and translate them into actionable plans, governance cadences and ways of working across Product Areas. You will connect the dots across Product, Tech, Design, Production, Analytics, QA and partner teams to align operating practices with business goals and strengthen delivery performance. You’ll lead internal communications that connect strategy to purpose, foster a healthy and inclusive culture and use data to drive continuous improvement and organizational health.

What you’ll do

Strategy and leadership

• Partner with the Head of Farm and the FLT to set priorities and translate them into clear plans and outcomes; lead the governance cadence (for example planning cycles, OKRs, business reviews, Key Team Reviews and off‑sites).
• Form strong connections with stakeholders across Farm and Kingdom to align on strategy, performance and execution, serving as a connector into the broader business.
• Support leadership narratives, focus setting and decision‑making through clear forums and cadences.

Operating model and organizational systems

• Lead and evolve Farms operating model to ensure consistency, simplicity and accountability across Product Areas; establish impactful ways of working for prioritization, decision‑making, planning and estimation.
• Identify collaboration friction and dependencies; improve flow predictability and resource allocation by refining processes, tools and handoffs; define and track OKRs/KPIs that focus teams on outcomes that matter.
• Partner with Tech and Product Area Leaders to drive automation, AI adoption and data‑informed improvements to how we work.

Engagement culture and communications

• Build feedback loops that surface team health insights and lead to visible actions and measurable improvements; shape team and leadership cadences (for example team‑wide demos, Town Demos and off‑sites) that reinforce clarity, trust and inclusion.
• Lead internal communications to connect strategy to purpose; ensure goals, priorities and progress are communicated clearly so teams understand the what and the why.

People enablement and organizational health

• Line‑manage and develop a Senior Operations Specialist with clear objectives, growth opportunities and alignment to Farms priorities.
• Use people metrics to anticipate risks and shape interventions around workload, retention and engagement in partnership with HR; strengthen manager capability and align operating systems with people systems to support growth, clarity and belonging.

Skills to Create Thrills

• Experienced operations leader from games, consumer tech or digital industries acting as a strategic partner to senior leadership and the FLT.
• Experience designing and scaling operating systems and improving delivery performance.
• Strong background in cross‑functional planning, governance and business operations.
• Exceptional communication and stakeholder‑influence skills; builds trust quickly and navigates complexity with clarity.
• Comfortable navigating ambiguity and taking decisive action; moves comfortably between detail and the big picture.
• Experienced in organizational change, automation and AI‑driven improvement; combines operational rigor with empathy, judgement and the ability to influence across levels.

Nice to have

• Experience in organizational transformation or centralization initiatives.
• Familiarity with Kingdom's production and product processes.
• Background in Product Operations or Production.

About Kingdom

With a mission of Making the World Playful, Kingdom is a leading interactive entertainment company with more than 20 years of history of delivering some of the world’s most iconic games in the mobile gaming industry, including the world‑famous Candy Crush franchise as well as other mobile game hits such as Farm Heroes Saga. Kingdom games are played by more than 200 million monthly active users. Kingdom is part of Microsoft (NASDAQ: MSFT) and has Kingdoms in Stockholm, Malmö, London, Barcelona, Berlin, Dublin, San Francisco, New York, Los Angeles and Malta. More information can be found at Kingdom’s social media channels.